Baylor Scott & White Family Medicine

Family Medicine • Wylie, TX

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About

Baylor Scott & White Family Medicine – Wylie in Wylie, Texas provides comprehensive primary care for patients of all ages, including family medicine, acute disease management, preventive health services, chronic disease management, pediatric care, immunizations, and wellness visits. The clinic offers services such as prostate cancer screening, Pap smears, cholesterol tests, and management of conditions including hypertension, diabetes, and asthma.

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Clinic Type

Family Medicine

Address

600 Cooper Dr, Ste 100, Wylie, TX, 75098

Phone

469.800.2630

Email

—

Opening Hours

Closed from 8 am until 5 pm (office hours referenced; explicit daily hours not fully provided)

Website

https://www.bswhealth.com/locations/clinic/family-medicine-wylie

Services Offered

Primary care
Family medicine
Acute disease management
Preventive health
Chronic disease management
Pediatric care
Immunizations
Wellness visits
Prostate cancer screening
Pap smear
Cholesterol test
Hypertension
Diabetes
Asthma
Tetanus
Shingles
Pneumonia
Meningitis
Flu

Insurance & Payment

(not specified)
Aetna - (25)
Aetna Medicare Eagle Plan (PPO)
Aetna Medicare
(HMO D
Open Access Managed Choice
Open Choice PPO
Aetna Medicare Freedom Plan (PPO)
Aetna Medicare Choice
Plan (PPO)
Aetna Medicare Eagle II (PPO)
HMO)
Aetna Medicare Freedom
Baylor Scott & White Health Plan - (11)
BSW Access PPO

Insurances accepted section present but no specific insurers listed in provided text

Online bill pay via MyBSWHealth, Pay a bill as a guest, Automated phone payment system, Enroll or login to your MyBSWHealth account to view account balances and statements, setup a payment plan or enroll in paperless statements, Make a one-time payment without registering by selecting the"Pay a Bill as a Guest" option, Pay by mail, Pay by phone, Payments to HTPN can be made over the phone (1.866.377.1650), Pay in person

Languages Spoken

English

FAQs

What insurances are accepted?

Aetna plans and Baylor Scott & White Health Plan options are accepted, among others listed in the Insurance section.

Photos

What Patients Say

Overall sentiment across review platforms: positive

Baylor Scott & White Official Website: 4.9/5 stars (703 reviews)
WebMD (Dr. John Mercer): 5.0/5 stars (165 ratings)
Healthgrades (Dr. Travis Caudill): 4.7/5 stars (195 ratings)

Patients praise

Physicians are described as excellent listeners who take time to address patient concerns
Staff are consistently praised for being warm, caring, and professional
Facility is noted as being clean, well-organized, and efficient
Many patients report long-term relationships with providers and trust in their medical judgment
Clear communication regarding symptoms and treatments

Common complaints

Some patients note the difficulty of getting appointments due to high demand for certain providers
A minority of reviews mention dissatisfaction, with some low ratings noted for specific providers

"Dr Mercer listens and understands and truly cares."

— WebMD Patient Review

"Dr. Caudill is seriously the BEST doctor I've ever been to. Very thorough and always caring."

— Healthgrades Patient Review

"Several patients note the difficulty of getting appointments due to his popularity, but express that the quality of care makes it worthwhile."

— WebMD Patient Summary

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026. Own this clinic? Claim or correct this listing.