Washburn House

Substance Addiction Recovery • Worcester, MA • Since 2017

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About

Washburn House is a private addiction treatment center in Worcester, Massachusetts. Established in 2017, it offers technology-driven, trauma-informed clinical care for adults with substance use disorders and co-occurring mental health conditions. The program emphasizes a research-based approach to recovery, viewing substance use disorders as chronic brain conditions with potential for recovery. The center operates from its Worcester headquarters and maintains four office locations in the Worcester area. Contact: admissions@washburnhouse.com; 508-834-8599 or 800-717-3019.

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Clinic Type

Substance Addiction Recovery

Address

Washburn House, Worcester, Massachusetts

Phone

508.834.8599

Email

admissions@washburnhouse.com

Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://www.washburnhouse.com/

Services Offered

Medically monitored detox
Dual diagnosis treatment
Residential treatment
Outpatient programs
Day Treatment Program
Inpatient Rehab
Half Day Treatment
Extended Care
Substance-specific treatment programs
Gender-specific treatment programs
Experiential classes (yoga, cooking, art, writing, music, budgeting, etc.)
Rooted alumni program
Recovery and relapse prevention
Life-skills development
Contact and intake support

Team

Staff, Not specified — Addiction treatment staff

Insurance & Payment

Medicaid (accepting Medicaid and Medicaid Managed Care Plans)

No specific private insurer list provided; mentions Medicaid acceptance and Medicaid verification process

Not specified, Medicaid verification available, No-hassle Medicaid coverage verification mentioned

Languages Spoken

English

Pricing

Detox and treatment program prices not publicly listed

Current Offers

Rooted alumni program

FAQs

Is Medicaid accepted?

Yes, Washburn House accepts Medicaid and Medicaid Managed Care Plans; there is a no-hassle Medicaid verification process.

Social Media

Twitter Youtube Facebook Linkedin Instagram

Photos

What Patients Say

Overall sentiment across review platforms: mixed

AdCare Hospital (Aggregate/BotW/Recovery.com): 4.3/5 (~348-976 reviews (aggregate))
AdCare Outpatient Facility (Birdeye): 4.7/5 (45 reviews)
The Haven Detox (StartYourRecovery.org): 5/5 (252 reviews)

Patients praise

Compassionate and dedicated clinical staff reported by many clients
Effective detox and early recovery support programs
Clean and comfortable facility environments in many instances
Strong sense of community and peer support among residents
Individualized treatment plans and holistic care approaches

Common complaints

Complaints regarding medical neglect and lack of responsiveness to health concerns
Concerns over facility atmosphere, some described as institutional or restrictive
Issues with communication, billing clarity, and administrative processes
Inconsistent quality of staff care and occasional unprofessionalism

"If I could give this place a 0 star I would. I had to pick my son up from here, because he started getting a really bad infection with his teeth... These people don't care and they treat you horrible."

— AdCare Outpatient Facility patient review

"Staff is kind, caring and knowledgeable."

— The Haven Detox patient review

"This place did save my life."

— Parsons Hill Rehabilitation & Health Care Center resident review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026. Own this clinic? Claim or correct this listing.