ARCpoint Labs of Woburn
Laboratory Services • Woburn, MA • Since 1998
About
ARCpoint Labs provides DNA (paternity) testing, STD/STI testing, and comprehensive drug and alcohol testing services across its network of locations. They offer on-site and standard lab testing, wellness screenings, and employer solutions (policy development, supervisory training, and DOT-regulated testing). With over 100 locations nationwide, ARCpoint emphasizes confidential, accurate, and affordable testing for individuals, businesses, and healthcare providers. They have a Woburn, MA context implied by the user query, but the page highlights indicate a national network with multiple Greenville, SC offices as exemplars. If you’re specifically seeking DNA or STD testing and drug testing near Woburn, MA, ARCpoint Labs would be a potential provider within their national franchise network, offering quick, confidential testing and related services.
Clinic Type
Laboratory Services
Address
400 W Cummings Park, Suite 3500, Woburn, MA 01801
Phone
(781) 460-6020
info@totalreporting.com
Opening Hours
Mon-Fri 9am-6pm (inferred from typical ARCpoint Labs hours; not explicitly stated on provided text)
Services Offered
Insurance & Payment
—
credit card, cash, checks, FSA/HSA if accepted at location
Languages Spoken
Pricing
FAQs
Please contact us for pricing and availability.
Booking annual health screenings with ARCpoint Labs will give you peace of mind and help you make informed decisions about your health.
Photos
What Patients Say
Overall sentiment across review platforms: positive
- Birdeye (Aggregated): 4.8 out of 5 stars (1,090 reviews)
- Better Business Bureau: A+ rating (Not BBB Accredited) (N/A)
Patients praise
- Professional, friendly, and accommodating staff
- Quick service with minimal or no wait times compared to larger labs
- Clean and well-maintained facility
- Helpful with complex or sensitive testing needs such as DNA tests
Common complaints
- Reports of missing or delayed COVID-19 test results
- Concerns about data privacy and requirements for personal information like SSN
- Complaints regarding customer service responsiveness and communication failures
- Negative feedback about the check-in process and digital-only forms
"This is the most irresponsible medical business I've ever done business with... They promised results that day... We never, to this day, have never heard from them."
— Birdeye review"So quick and professional! They are very clean as well."
— Loc8NearMe user comment (March 2026)"They required I give them my SSN, and a photo copy of my driver's license... this place is used to dealing with people who are forced to use their services... you become callous to your customers."
— Boston Consumers' Checkbook consumer commentSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Largest Franchise Lab Testing Group Formed by ARCpoint and ALTN - Investors Hangout — Aug 20, 2024
- ARCpoint Labs Celebrates 20 Years of Franchise Excellence and Innovation in Diagnostic Testing — Jul 9, 2026
- ARCpoint Labs Celebrates 20 Years of Franchise Excellence and Innovation in Diagnostic Testing - AFV NEWS — Jul 9, 2026
- ARCpoint Labs Celebrates 20 Years of Franchise Excellence and Innovation in Diagnostic Testing - News Deli — Jul 9, 2026
Information sourced from the clinic's website as of . Own this clinic? Claim or correct this listing.
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