Optum

Laboratory Services • Williamstown, MA

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Clinic Type

Laboratory Services

Address

—

Phone

1-877-292-4040

Email

—

Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://www.optum.com/en/care/specialty-care/lab-services.html

Services Offered

Lab Services
blood tests
screenings
drug testing
thyroid panels
phlebotomy
medical technologists
A1C
complete blood count
comprehensive metabolic panel
urinalysis
blood glucose testing
lab testing locations
extended hours
walk-in appointments

Technology & Equipment

Blood tests
Laboratory testing equipment
Accreditation by CAP

Team

Optum Lab Team, Skilled phlebotomists and medical technologists — Phlebotomists and Medical Technologists

Insurance & Payment

—

Languages Spoken

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FAQs

What kinds of tests can Optum Lab perform?

A variety of tests from basic metabolic panels to drug testing and thyroid panels; includes blood glucose, CBC, CMP, urinalysis, A1C, etc.

Commitments

Fast, reliable lab results
Accredited by the College of American Pathologists
Safe, clean environments

Social Media

Twitter Facebook Linkedin Instagram

Photos

What Patients Say

Overall sentiment across review platforms: mixed

Optum Lab Draw Station (Bethpage, NY): 3.6/5 (41 reviews)
Optum Lab Draw Station (Fishkill, NY): 3.7/5 (3 reviews)
Optum Urgent Care (Vineland, NJ): 4.5/5 (1,660 reviews)
Optum Urgent Care (Wall, NJ): 4.5/5 (929 reviews)

Patients praise

Efficient care in some urgent care settings
Skilled phlebotomists in certain locations
Friendly and helpful staff experiences reported by some patients

Common complaints

Difficulties with phone communication and reaching staff directly
Long wait times for appointments and lab services
Instances of perceived rude or unhelpful customer service from staff members
Frustration regarding appointment scheduling and accessibility
Concerns about continuity of care and responsiveness to medical needs

"Most commonly, they [patients] cited intense difficulty with Optum’s phone system, which no longer allows patients to call their doctor’s office directly. Instead, patients are sent to a call center with wait times that can extend to several hours."

— Times Union, reporting on a community survey by U.S. Rep. Pat Ryan regarding Optum Health facilities

"The phlebotomist seemed annoyed in general... That said, it was obvious after drawing my blood that she was very skilled at it."

— Patient review for Optum Lab Draw Station, Bethpage, NY

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026. Own this clinic? Claim or correct this listing.