Sentara Urgent Care
Urgent Care • Williamsburg, VA
About
Sentara Urgent Care - New Town in Williamsburg, Virginia provides urgent care for minor illnesses and injuries for adults, adolescents, and children. The clinic offers lab services, x-ray services, sports and pre-employment physicals, occupational health services, and worker's compensation treatment, with hours Monday-Friday 8 AM to 8 PM and Saturday-Sunday 8 AM to 4 PM.
Clinic Type
Urgent Care
Address
4374 New Town Avenue, Suite 100, Williamsburg, VA 23188
Phone
833-491-4953
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Opening Hours
Monday-Friday: 8 AM - 8 PM; Saturday and Sunday: 8 AM - 4 PM; December 24 and 31: 8 AM - 4 PM; Thanksgiving and Christmas: Closed
Services Offered
Insurance & Payment
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Languages Spoken
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What Patients Say
Overall sentiment across review platforms: mixed
- urgent-care-finder.com: 4.1/5 (based on 8 reviews on urgent-care-finder.com) (8)
Patients praise
- Some patients found individual staff members to be helpful, kind, and patient
- Occasional praise for efficient service in some instances
Common complaints
- Difficulty with walk-in availability and being turned away despite advertising as a walk-in clinic
- Limited hours for specific services like X-rays (not available on weekends or late afternoons)
- Perceived lack of empathy or sense of urgency from staff
- Complaints regarding rude front-office behavior
- Patients feeling their symptoms were not adequately addressed by providers
"You really need to remove the word urgent out of the name. There is nothing urgent about this place... You make getting seen so complicated, show no sense of urgency, empathy nor understanding."
— Localitybiz review"Claim they accept walk-ins but I was turned away and told they had no availability unless there was a 'no show.' That’s not exactly accepting of walk-ins."
— Urgent-care-finder review"Today I visited with my daughter for a TB test. Orlon was so kind and patient. He took his time and explained everything thoroughly. He is an amazing asset to this facility."
— Birdeye reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Seasonal Spike in Flu Symptoms Strains Sentara Hospitals, Emergency Departments | Prince William Living — Jan 8, 2026
- Sentara introduces wait-time tracker for emergency visits | WAVY.com — Jul 21, 2025
- Sentara expands urgent care site in South Boston - SoVaNOW: Home of The News & Record and The Mecklenburg Sun — Mar 4, 2026
Information sourced from the clinic's website as of . Own this clinic? Claim or correct this listing.
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