Eye Care Specialists

Optometry • Wilkes-Barre, PA • Since 1965

Home/Wilkes-Barre/Optometry/Eye Care Specialists

About

Eye Care Specialists is a private ophthalmology/eye care practice founded in 1965, now part of Vision Innovation Partners. Headquartered in Berwick, PA, the practice operates three offices in the United States (all in Berwick, PA) and serves patients from the Kingston, PA area via Wilkes-Barre region connections. Highlights: - Location/reach: Berwick, PA with multiple PA offices; serves customers in Kingston/Wilkes-Barre area through regional network. - Services: Comprehensive eye care (optometry/ophthalmology) with medical and surgical eye care offerings. - Network: Joined Vision Innovation Partners in 2019. - Contact: Main phone lines 1-877-489-7405 or +1 570-752-7458; website icarespecialists.com. If you’re specifically looking for Eye Care Specialists’ Kingston/Wilkes-Barre access, you’ll likely use their Berwick offices as the local hub, or contact them to confirm if any Wilkes-Barre–area appointments or satellite services exist within the Kingston/Wilkes-Barre corridor.

Book appointment Call clinic Visit website

Clinic Type

Optometry

Address

703 Rutter Avenue Kingston, PA 18704

Phone

(570) 288-7405

Email

research@icarespecialists.com

Opening Hours

M – 7:00 a.m. – 6:30 p.m. T – 7:00 a.m. – 5:00 p.m. W – 7:00 a.m. – 6:30 p.m. Th – 7:00 a.m. – 5:00 p.m. F – 7:00 a.m. – 5:00 p.m. Sat – Closed

Website

https://www.icarespecialists.com/locations/kingston-pa/

Services Offered

—

Insurance & Payment

—

Languages Spoken

—

Social Media

Twitter Youtube Facebook Instagram

Photos

What Patients Say

Overall sentiment across review platforms: positive

Birdeye aggregation: 4.7 out of 5 stars (based on 1,851 reviews aggregated across platforms) (1,851 reviews)
MDidentity: 4.9 out of 5 stars (based on 1,626 reviews) (1,626 reviews)
Yelp: 2.1 out of 5 stars (based on 35 reviews) (35 reviews)

Patients praise

Highly regarded, knowledgeable, and thorough doctors (e.g., Dr. Lutz, Dr. Epfield, Dr. DelRegno)
Efficient and professional staff interactions reported by many patients
Convenience of having comprehensive eye care services, from optometrists to specialists, in one location
Pleasant and clean office environment

Common complaints

Long wait times and inefficient scheduling processes
Reports of rushed patient care and feeling like an "assembly line"
Dissatisfaction with customer service, including difficulty reaching the contact lens department and rude or condescending staff interactions
Concerns regarding follow-up communication and clinical outcomes such as poor surgical results

"If anyone on NEPA needs eye care, do NOT go to Eye Care Specialists in Kingston! The absolutely worst experience I’ve EVER had in 50 years of wearing glasses. They are an assembly line. You wait forever to be seen..."

— Healthgrades / WebMD patient review

"Dr. Epfield is by far the most thorough eye doctor. He is so nice and friendly. He listens to and responds to every question you have."

— MDidentity patient review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026. Own this clinic? Claim or correct this listing.