Thomas J. Vento, MD

Patients praise

• Compassionate and caring bedside manner
• Takes time with patients and does not make them feel rushed
• Listens well and answers questions clearly
• Effective follow-up and quick appointment scheduling for established patients
• Respectful and kind demeanor

Common complaints

• Difficulty getting appointments or becoming a new patient
• Unresponsive office staff or difficulty with communication
• Long wait times in office
• Complaints regarding physical office environment (parking, reception size)
• Perceived lack of attentiveness in rare negative instances
• Dissatisfaction with office policies (e.g., rescheduling/cancellation)