AFC Urgent Care West Springfield

Urgent Care • Westfield, MA

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About

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Clinic Type

Urgent Care

Address

18 Union Street, West Springfield, MA 01089

Phone

(413) 781-0100

Email

springfieldteam@afcurgentcare.com

Opening Hours

Monday - Friday: 8:00 AM – 8:00 PM; Saturday - Sunday: 8:00 AM – 5:00 PM

Website

https://www.afcurgentcare.com/west-springfield/

Emergency Care

Emergency room alternative

Services Offered

Walk-in Clinic
Urgent Care
Emergency room alternative
Physicals
Annual physical exams
Sports physicals
Vaccinations / Immunizations
Flu shots
General illness care
On-site labs
On-site X-rays (implied by services)
Ear wax cleaning
Family care
COVID-19 testing / rapid testing / vaccines (from links)
STD testing
COVID-19 facts and FAQ (from links)

Insurance & Payment

Accepted Insurance

Pay Your Bill

Languages Spoken

—

FAQs

What are the clinic hours?

Monday - Friday: 8:00 AM - 8:00 PM; Saturday - Sunday: 8:00 AM - 5:00 PM

What Patients Say

Overall sentiment across review platforms: mixed

Solv Health (American Family Care - West Springfield): 4.6/5 (1,498 ratings)
Birdeye (Health MD Urgent Care): 4.2/5 (171 reviews)
Solv Health (MedExpress Urgent Care - Westfield): 1.8/5 (5 patients)
CVS MinuteClinic (West Springfield): 4.7/5 (153 ratings)

Patients praise

Compassionate and efficient care providers
Convenient online booking options
Friendly and accommodating staff members
Clean and well-maintained facilities

Common complaints

Long wait times, even with appointments
Complaints regarding staff behavior and rudeness
Quality of care concerns, including misdiagnosis and inadequate treatment
Issues with administrative processes or equipment availability

"NP and medical assistant were very kind. Wait time was very long with appointment."

— Solv Health Review (American Family Care)

"The staff is rude and seem to have other things to focus on rather than treating their patients well... I do not recommend going here for treatment, the staff is under qualified and rude."

— Solv Health Review (MedExpress Urgent Care)

"Since the first time I came to this place I was treated with respect and care. I definitely would recommend it to the."

— Birdeye Review (Health MD Urgent Care)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].