Holyoke Health

Internal Medicine • Westfield, MA

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About

Family Medicine - Holyoke Health in Westfield, MA offers family medicine and internal medicine services including primary care, pediatrics, geriatric care, and women's health. The practice provides board-certified expertise with continuity of care across all life stages, from newborns through older adults, with providers trained to manage chronic and acute illnesses.

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Clinic Type

Internal Medicine

Address

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Phone

413.535.4800

Email

bloodbank_donor@holyokehealth.com

Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://www.holyokehealth.com/services/family-medicine/

Services Offered

Family Medicine
Internal Medicine

Technology & Equipment

Preventive care
Screenings
Reproductive and sexual health services
Pelvic exams
Pap tests
Cancer screenings
Testing and treatment for vaginal infections

Team

Carlos Herrera, MD, MHA, FAWM, DABFM, DABOM, DABLM, CWS-P, HMUHMS, BCADM, CHC, BC-VA, AE-C — Physician
Sanjana S Pai, MD — Physician

Insurance & Payment

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Languages Spoken

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Photos

What Patients Say

Overall sentiment across review platforms: mixed

Holyoke Health Official Website (for K. O'Connor, FNP): 4.9/5 (238 reviews) (238 reviews)
Holyoke Health Official Website (for Dr. T. Graziano, MD): 4.8/5 (328 reviews) (328 reviews)
Healthgrades (for Dr. T. Graziano, MD): 3.1/5 (14 reviews)

Patients praise

providers described as caring and professional
effective communication and ability to explain medical information clearly
thoroughness during medical evaluations and treatment planning
attentiveness to patient history and needs

Common complaints

reports of disorganization in administrative processes
difficulties with referrals and follow-ups
perceived lack of urgency in care coordination
instances of unprofessional communication or long wait times

"My care provider (Kristen O'connor) is a caring person, very professional, and has the ability to explain medical terminology in terms easy to understand. Both her medical skills and her communication skills are excellent."

— Holyoke Health Official Website

"Dr. Graziano took time to actually listen to me. My visit wasn't rushed. He was very thorough with regards to evaluating and assessing my health complaint. He was sure to recognize my health history and how it effects my current state."

— Healthgrades

"I have fallen through the crack several times. They are very disorganized. The staff is very friendly and that's the only reason they're getting two stars. The doctor seem overwhelmed and are not able to truly look at a patient's past medical records."

— LocalityBiz

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

In the News

HMC WELCOMES 11 PRIMARY CARE PHYSICIANS/PROVIDERS - Holyoke Health — Dec 2, 2025
Holyoke Medical Center Welcomes 11 Primary Care Physicians, Providers - Health Care News — Dec 3, 2025
HMC EXPANDS SERVICES IN SPRINGFIELD - Holyoke Health — Oct 30, 2025
Lucille Passer, PA - Holyoke Health — Sep 9, 2025
Holyoke Medical Center expands services in Springfield — Oct 25, 2025

Information sourced from the clinic's website as of July 11, 2026. Own this clinic? Claim or correct this listing.