American Family Care
Walk-In Clinic • West Springfield, MA • Since 2017
About
AFC Urgent Care Bedford is a walk-in urgent care center (open daily 8am–8pm) serving Bedford and surrounding communities in MA, including Concord, Lexington, and Acton. It offers non-life threatening care for adults and children over 1, with on-site X-ray and lab, accepts most major insurance, and provides occupational health, same-day physicals, vaccines for travel, and COVID-19 testing. No appointment is needed. Located at 154 Great Road, Bedford, MA.
Clinic Type
Walk-In Clinic
Address
18 Union Street, West Springfield, MA 01089
Phone
(413) 781-0100
springfieldteam@afcurgentcare.com
Opening Hours
Monday - Friday: 8:00 AM - 8:00 PM; Saturday - Sunday: 8:00 AM - 5:00 PM
Telehealth
Available (telehealth services mentioned on related pages)
Emergency Care
Yes (Walk-In Clinic & Urgent Care)
Services Offered
Insurance & Payment
Pay Your Bill (online), Walk-in payment at clinic, Accepted payment methods not fully listed on page
Languages Spoken
—
FAQs
What are the clinic hours?
Monday - Friday: 8:00 AM - 8:00 PM; Saturday - Sunday: 8:00 AM - 5:00 PM
What Patients Say
Overall sentiment across review platforms: positive
- Aggregated review data sites: 4.5/5 (approx. 2,335 total aggregated reviews)
- Solv Health: 4.6/5 (1,498 ratings (with 296 written reviews))
- Official AFC Website: 5.0/5 (1,869 reviews)
Patients praise
- Friendly and professional staff
- Clean and well-maintained facility environment
- Efficient online appointment scheduling and paperwork process
- Effective care for minor ailments and quick identification of more serious conditions requiring referral
Common complaints
- Occasional reports of being turned away when the clinic reaches capacity
- Inconsistent experiences with different medical providers, including complaints about bedside manner and misdiagnosis concerns
- Wait times during busy periods
"One of the best experiences I've had with an urgent care setting. It was great to be able to select an appointment online and take care of all preliminary paperwork via their online system. I was in and out within 45 minutes. Highly recommend this location."
— AFC Urgent Care West Springfield Review (promallu.com)"I received prompt and caring service. It was very easy to schedule an appointment."
— AFC Urgent Care West Springfield Review (loc8nearme.com)"Went in for a covid test and got turned away early in the morning, saying they couldn't take anymore people. Not ok."
— Yelp ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
Information sourced from the clinic's website as of . Own this clinic? Claim or correct this listing.
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