AFC Urgent Care West Springfield

Urgent Care • West Springfield, MA

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About

American Family Care in West Springfield, MA is an urgent care and walk-in clinic located at 18 Union Street offering services including general illness care, physicals, sports physicals, vaccinations, flu shots, on-site labs and X-rays, ear wax cleaning, STD testing, and COVID-19 testing. The clinic is open Monday through Friday from 8:00 AM to 8:00 PM and Saturday through Sunday from 8:00 AM to 5:00 PM, with no appointment or referral required.

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Clinic Type

Urgent Care

Address

18 Union Street, West Springfield, MA 01089

Phone

(413) 781-0100

Email

springfieldteam@afcurgentcare.com

Opening Hours

Monday - Friday: 8:00 AM - 8:00 PM; Saturday - Sunday: 8:00 AM - 5:00 PM

Website

https://www.afcurgentcare.com/west-springfield/

Emergency Care

Emergency care available (Emergency Room Alternative referenced)

Services Offered

Walk-In Clinic
Urgent Care
On-site Labs
Physicals
Sports physicals
Vaccinations & immunizations
Flu shots
General illness care
Emergency room alternative
Ear wax cleaning
Family care
Physical injury care
COVID-19 services
COVID-19 testing
COVID-19 rapid testing
Annual physical exams
STD testing
Walk-in clinic
COVID-19 fact sheets
Public health services

Insurance & Payment

Accepted Insurances (list not provided on the page)

Pay Your Bill

Languages Spoken

English

FAQs

What are your hours?

Monday - Friday: 8:00 AM - 8:00 PM; Saturday - Sunday: 8:00 AM - 5:00 PM.

What Patients Say

Overall sentiment across review platforms: mixed

Solv (American Family Care): 4.6/5 (1,498 ratings (Solv))
Birdeye (Health MD Urgent Care): 4.2/5 (171 reviews)

Patients praise

Staff is frequently described as kind, professional, and attentive
Clean and comfortable facilities reported by many patients
Efficient process for booking appointments online helps reduce wait times
Effective care for minor illnesses and quick referral for more serious conditions when needed

Common complaints

Wait times can be long even with appointments
Reports of rude or unhelpful staff in some instances
Concerns about facility cleanliness or chaotic atmosphere at some locations
Issues with billing, communication of test results, or comprehensive care limitations

"Your facility is very clean, receptionists extremely helpful as were the 'inside' staff."

— WebMD Review for American Family Care

"Ghetto had an appointment for 6:15 it's now 7:07 still nothing. Receptionist are rude and lack customer service."

— Yahoo Local Review for Health MD Urgent Care

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026. Own this clinic? Claim or correct this listing.