The Sanctuary

Mental Health • West Haven, CT • Since 2011

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About

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Clinic Type

Mental Health

Address

415 Main Street, West Haven, Connecticut 06516, US

Phone

—

Email

—

Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://shorelinewellnesscenter.com/

Services Offered

Mental health counseling
individual therapy
family therapy
marriage/couples therapy
medication management
parenting education
specialty areas counseling

Insurance & Payment

—

Languages Spoken

English

What Patients Say

Overall sentiment across review platforms: mixed

US News, Caring.com, A Place for Mom, Starlynn Care: US News: 4.1/5; A Place for Mom: 8/10; Starlynn Care: Ranked top 44% in MN memory care (US News: 18 reviews; Caring.com: 7 reviews; A Place for Mom: 1 review (last 2 years))

Patients praise

Some residents and family members express satisfaction with staff helpfulness and friendliness
Appreciation for comfortable and welcoming environment by some long-term residents

Common complaints

Substantiated finding of resident neglect involving failure to follow care plans resulting in injury
Violation of infection control program requirements
Past complaints regarding alleged financial exploitation (determined unsubstantiated)

"We have moved into The Sanctuary at West St. Paul, and so far, I love it. The people here have been up and above helpful and courteous. The residents are happy."

— Caring.com Review

"She is not the easiest to please and get along with, but she has found staff members that she enjoys seeing every day."

— US News Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026. Own this clinic? Claim or correct this listing.