West Covina Family Medical Center

Urgent Care • West Covina, CA

Home/West Covina/Urgent Care/West Covina Family Medical Center

About

Urgent Care West Covina in West Covina, CA provides urgent and emergency care, health screenings, vaccinations, sports physicals, drug and alcohol addiction treatment, STD screening, pregnancy testing, mammograms, prenatal care, family planning, and geriatric care. The clinic offers free and low-cost services for the uninsured and is open Monday to Friday from 9 AM to 5 PM.

Call clinic Visit website

Clinic Type

Urgent Care

Address

2425 Azusa Ave, West Covina, CA 91792

Phone

626-839-9111

Email

westcovinafamilymedical@gmail.com

Opening Hours

Monday to Friday: 9AM to 5PM; Saturday & Sunday: Closed

Website

https://www.westcovinafamilymedical.com/urgent-care/west-covina/

Emergency Care

Emergency care provider

Services Offered

Urgent care
Emergency care
Health screenings
Vaccinations
Birth control
Children’s physicals
Sports physicals
Drug & Alcohol Addiction treatment
STD Screening & Pregnancy Test
Mammograms
Pre-natal care
Family planning
Senior citizen health care
Geriatric care
Free and low-cost care for the uninsured

Team

Dr. Nercessian — Resident family doctor

Insurance & Payment

—

Cash, Credit Card, Insurance

Languages Spoken

English
Spanish

FAQs

If you have a life threatening emergency what should you do?

Call 911 immediately.

OPEN HOURS

Monday to Friday: 9AM to 5PM; Saturday & Sunday: Closed

Social Media

Twitter

Photos

What Patients Say

Overall sentiment across review platforms: mixed

Birdeye (Google): 4.2/5 (112)
Birdeye (Google/Facebook): 4.8/5 (104)
Solv Health: 4.2/5 (N/A (Average across Solv))
SmartClinic Website: 4.88/5 (185)

Patients praise

Efficient and prompt service, with some patients reporting short or no wait times
Friendly, professional, and helpful medical staff and providers
Convenient access to necessary tests like X-rays and blood work with fast results
Appreciation for 7-day-a-week availability and telehealth options

Common complaints

Billing and insurance claim disputes (e.g., incorrect data entry leading to denied claims and collection issues)
Long wait times, particularly during peak hours or for non-urgent matters
Dissatisfactory patient-staff interactions, including feeling dismissed or encountering unhelpful front-desk personnel
Concerns regarding triage practices and redirection to emergency rooms for certain conditions

"Great Staff, Doctors that answers your questions. Very helpful with you leaving with a peace of mind."

— Lakeside Community Healthcare - West Covina Urgent Care (Birdeye)

"I had a very disappointing experience at this clinic... the clinic mistakenly reported that I still owed a balance and even sent my information to a debt collection agency."

— SmartClinic Urgent Care (LocalityBiz)

"Went to another urgent care and approximate wait time was 3hrs… when you are feeling under the weather you want fast friendly service.. I waited about 20 minutes to be seen and the whole staff as friendly"

— SmartClinic Urgent Care (Testimonials)

Synthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 10, 2026. Own this clinic? Claim or correct this listing.