Medicare Counseling (HICAP) - California Department of Aging

Senior Care • Watts, CA

Home/Watts/Senior Care/Medicare Counseling (HICAP) - California Department of Aging

About

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Clinic Type

Senior Care

Address

—

Phone

1-800-434-0222

Email

Communications@aging.ca.gov

Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://www.aging.ca.gov/Programs_and_Services/Medicare_Counseling/

Services Offered

Medicare counseling
Long-Term Care insurance counseling
education and assistance on health insurance related issues
planning ahead for Long-Term Care needs
legal assistance or legal referrals related to Medicare or Long-Term Care insurance

Team

HICAP Counselors, Trained in Medi-Cal and Medicare — Counselors

Insurance & Payment

—

HICAP counselors are trained in Medi-Cal and Medicare

Languages Spoken

English

FAQs

How to locate a HICAP office?

Select your county on the Find Services in My County page or call 1-800-434-0222.

What services are available?

HICAP provides free, confidential one-on-one counseling, education, and assistance to individuals and their families on Medicare, Long-Term Care insurance, other health insurance related issues, and planning ahead for Long-Term Care needs. HICAP also provides legal assistance or legal referrals in dealing with Medicare or Long-Term Care insurance related issues.

Who can get these services?

Counseling is provided to: Persons 65 years of age or older and are eligible for Medicare; Persons younger than age 65 years of age with a disability and are eligible for Medicare; Persons soon to be eligible for Medicare. Education events are available for individuals of any age.

How can I locate a HICAP office?

You can locate a HICAP office in your area by selecting your county on the Find Services in My County page of this website or by calling 1-800-434-0222.

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Photos

What Patients Say

Overall sentiment across review platforms: positive

Public survey conducted for HICAP modernization research: 53% rated 5/5, 12% rated 4/5, 18% rated 3/5 or lower (Based on a 2021 public survey)

Patients praise

well-received services by beneficiaries
high satisfaction ratings (53% rated 5/5)
useful one-on-one counseling and education services

Common complaints

long waits to receive assistance and call backs
insufficient staffing levels to manage workload
lack of public awareness of the program
inconsistent training for counselors regarding integrated care options

"53% ranked their experience with HICAP as a 5 out of 5."

— Modernizing California’s Health Insurance Counseling & Advocacy Program (HICAP): Strategy Report

Synthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].

In the News

Free Medicare Guidance for Northern California Seniors: HICAP Explained - News Usa Today — Apr 11, 2026
Medicare beneficiaries can get help reviewing drug coverage options — Sep 17, 2025
Navigating the Medicare Maze • Sacramento News & Review — Apr 10, 2026
Important information regarding Medicare's Upcoming Open Enrollment - Senior Concerns — Oct 1, 2025

Information sourced from the clinic's website as of July 10, 2026. Own this clinic? Claim or correct this listing.