Beth Israel Lahey Health Urgent Care

Urgent Care • Watertown, MA • Since 2019

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About

Beth Israel Lahey Health Urgent Care – Watertown is part of the nonprofit health system Beth Israel Lahey Health (BILH), formed in 2019 from the merger of Beth Israel Deaconess Medical Center and Lahey Hospital & Medical Center. BILH operates multiple hospitals and care centers in Massachusetts and New Hampshire, including urgent care services. The Watertown urgent care location provides accessible, walk-in medical care for non-emergency conditions as part of BILH’s network, which emphasizes primary care, urgent care, behavioral health, and other health services. If you need hours, services, or to check in for a visit, you should refer to the official bilh.org site or contact the Watertown location directly.

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Clinic Type

Urgent Care

Address

480 Pleasant Street, Watertown, MA 02472

Phone

857-760-7500

Email

Rafael.hernandez@bilh.org

Opening Hours

Sunday 9:00 am – 5:00 pm; Monday 9:00 am – 7:00 pm; Tuesday 9:00 am – 7:00 pm; Wednesday 9:00 am – 7:00 pm; Thursday 9:00 am – 7:00 pm; Friday 9:00 am – 7:00 pm; Saturday 9:00 am – 5:00 pm

Website

https://bilh.org/locations/bilh-urgent-care-watertown

Emergency Care

Emergency room (ER) available at this facility? Not explicitly stated; Urgent Care centers handle non-life-threatening conditions; for life-threatening emergency call 911.

Services Offered

Urgent Care
Walk-in care
Online reservation
Pharmacy services
Referral submission (physician referrals)
Online appointment reservations

Insurance & Payment

—

Languages Spoken

English

FAQs

What is Urgent Care best for?

Urgent care is for most serious but non-life-threatening issues, with walk-in availability and extended hours.

Are walk-ins welcome at Beth Israel Lahey Health Urgent Care – Watertown?

Yes, walk-ins are welcome, and you can also reserve a spot online.

What are the hours of operation?

Hours of Operation: Sunday 9:00 am – 5:00 pm; Monday–Friday 9:00 am – 7:00 pm; Saturday 9:00 am – 5:00 pm.

How long is the average visit?

Average visit time can range from 45 to 120 minutes depending on diagnostic testing required.

How do I refer a patient or submit a referral?

Physicians can refer electronically using the secure online referral system; call 857-760-7500 for questions.

Is there an online reservation system for patients?

Yes, online appointment reservation for patients is available at the linked portal.

Social Media

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Photos

What Patients Say

Overall sentiment across review platforms: positive

Urgent Care Map: 4.1/5 stars (115 reviews)

Patients praise

Friendly and professional staff
High-quality care and facilities
Convenient location and lab services
Attentive care

Common complaints

Confusion regarding parking instructions

"All the staff are very friendly and professional, and they are attentive to helping patients. It is the first urgent care center I have visited that offers high-quality care and facilities."

— LocalityBiz User Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

In the News

Beth Israel Lahey Health Urgent Care - JDL — Sep 19, 2025
Jobs - Careers at Beth Israel Lahey Health — Jan 26, 2026
Medical Assistant/Medical Secretary-Mt. Auburn Nephrology, Beth Israel Lahey Health — Jul 25, 2025

Information sourced from the clinic's website as of July 11, 2026. Own this clinic? Claim or correct this listing.