Watertown | Adult Primary Care | Pediatrics
Pediatrics • Watertown, MA
About
Atrius Health Watertown provides primary care for adults and children, along with a full range of medical and surgical specialty care, located on Arsenal Street in Watertown, MA. The practice has served residents of Watertown, Waltham, Belmont, Newton and nearby communities since 1987. The office operates Monday through Friday from 8am to 6pm and offers 24/7 telephone medical advice.
Clinic Type
Pediatrics
Address
Arsenal Street, Watertown, MA (near Arsenal Mall)
Phone
617-972-5593
newsroom@optum.com
Opening Hours
Mon-Fri 8:00am-6:00pm
Telehealth
Yes (MyHealth Online sick visits and 24/7 medical advice available; after-hours triage via phone)
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
What services does Atrius Health Watertown offer?
Primary care for adults and children, as well as a full range of medical and surgical specialty care.
What are the hours for the Urgent Care department and locations?
Urgent Care is open at select locations on weekdays (most until 8pm), weekends, and some holidays. Locations include Boston (Kenmore), Braintree, Burlington, Norwood, Peabody, Plymouth, and Somerville. Visit the Urgent Care page for each location’s hours and the ages they treat.
Is Atrius Health walk-in care available?
Atrius Health operates on an appointment-only basis and does not offer walk-in care.
How can I book a sick appointment for the same day or next day?
You can book same day or next day sick appointments through your MyHealth Online account by selecting the 'Sick Visit' option to see availability for your care team, the urgent care departments, and other practice locations.
What should I do after hours for medical advice?
Medical advice is available by telephone 24 hours a day, 7 days a week. After hours, call your doctor's office to be routed to the after-hours triage service staffed by nurse practitioners and physician assistants with access to your electronic medical record.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Mass General Brigham (Provider specific): 4.7 out of 5 (105 ratings, 19 reviews)
- LocalityBiz (Atrius Health): Mixed (includes 1-star and 5-star reviews) (Varies by location/source)
Patients praise
- Doctors are frequently described as knowledgeable, attentive, and kind
- Many patients appreciate the convenience of onsite labs and pharmacy services
- Professional and efficient experiences with phlebotomists and specialized technicians
- Positive impact of online portals for scheduling and communication for some patients
- Compassionate and patient-centered care reported for pediatric and adult services alike
Common complaints
- Rudeness and unprofessional conduct from front desk and administrative staff
- Difficulty in scheduling appointments and getting through on the phone
- Long wait times at the office without communication or updates
- Issues with billing processes and follow-up on insurance coverage disputes
- Indifference or lack of empathy from some nursing and support staff
"She is wonderful! I hope she remains my primary care physician for the rest of my life."
— Mass General Brigham patient review"The receptionist was rude and condescending. Not welcoming whatsoever and not the experience patients would want coming in with concerns regarding their health."
— SMG Watertown Primary Care patient review"The lab was incredible—they kept my baby distracted and engaged... managed to draw blood within seconds of trying. My son never even cried."
— Atrius Health Watertown patient reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
Information sourced from the clinic's website as of . Own this clinic? Claim or correct this listing.
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