North Country Family Health Center

Pediatrics • Watertown, NY • Since 1971 • 5 community-based health centers and 14 school-based locations locations

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About

North Country Family Health Center is a nonprofit Federally Qualified Community Health Center based in Watertown, New York. Founded in 1971, it operates five offices nationwide but primarily serves Watertown at two locations with its HQ at 238 Arsenal Street. The center provides integrated, patient-centered primary care alongside dental, mental health, case management, insurance enrollment, and WIC services. It accepts private insurance, Medicaid, and Medicare, and offers a sliding fee scale based on income. The organization aims to reduce barriers to care such as cost and transportation and is funded in part by Health and Human Services. Contacts include main phone lines for Watertown locations and the official website nocofamilyhealth.org.

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Clinic Type

Pediatrics

Address

238 Arsenal Street Watertown, NY 13601; Lowville Family Health Center: 5402 Dayan Street, Lowville, NY 13367

Phone

315-782-9450

Email

info@NoCoFamilyHealth.org

Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://www.nocofamilyhealth.org/

Telehealth

true

Emergency Care

We are available to our patients for emergency advice 24/7 at 315-782-9450.

Services Offered

Pediatrics
Family Medicine
Behavioral Health
Dental
Pharmacy
WIC
School-based health
Mobile mammography
Insurance enrollment
Patient resources
Staff resources
Federally Qualified Health Center services
Pediatric care
Prenatal/pregnancy support

Insurance & Payment

insurances accepted per site not listed explicitly

Accepts Medicaid, accepts some private insurance, Income-based sliding scale (potentially via FQHC offerings)

Languages Spoken

English
Spanish
other translation services mentioned on site (Translation Services)

FAQs

What is North Country Family Health Center?

A Federally Qualified Health Center offering primary and preventive health services, including pediatrics.

Social Media

Youtube Facebook Linkedin Instagram

Photos

What Patients Say

Overall sentiment across review platforms: mixed

Birdeye: 4.3/5 (6)
Google (via Beauty New York): 5/5 (sample) (Not explicitly stated (sample review))

Patients praise

Compassionate and dedicated individual providers (specifically cited Dr. Jayne)
Comprehensive and thorough care for specific conditions (e.g., concussions, dental services)
Commitment to accessible, affordable, and holistic community healthcare
Friendly staff in certain departments or specific roles

Common complaints

Difficult to reach by phone, long hold times for appointments and administrative tasks
Frequent appointment cancellations and rescheduling issues
Long wait times for appointments and in-office visits
Perceived dismissiveness of patient concerns by medical staff
Administrative/clerical errors and issues with insurance coverage/referrals

"If you want long wait times on the phone, arguments with nurses who believe they can get things covered by insurance that they cannot, delays on necessary referrals because they cannot get their act together... this is the clinic for you."

— LocalityBiz reviewer

"Each visit we had with Dr. Jayne was extremely thorough and comprehensive. But more importantly we felt cared for and made a priority by the Dr."

— Google/Beauty New York reviewer

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].