Citizen Advocates
Behavioral Health • Watertown, NY • Since 1975
About
Citizen Advocates, Inc. is a nonprofit provider of behavioral and mental health services and addiction treatment in northern New York. Key points: - Focus: Developmental and behavioral health, addiction prevention, treatment, and recovery; 24/7 mental health and addiction care in the community. - Service area: Franklin, Clinton, Essex, Hamilton, and St. Lawrence counties (Watertown area included in northern NY network). - Organization: Founded 1975; private nonprofit; headquartered in Malone, NY; 4 offices total in the United States. - Accessibility: Community-based care across multiple sites; aims to be an employer of choice in behavioral health. If you’re looking for behavioral and mental health services specifically in Watertown, NY, this page confirms Citizen Advocates as part of the northern NY network but does not list a Watertown location. Consider contacting their Malone headquarters or seeking direct referral/partner programs in Watertown through the provided phone numbers.
Clinic Type
Behavioral Health
Address
125 Finney Boulevard, PO Box 608, Malone, New York 12953, US
Phone
15184833261
joericcio@citizenadvocates.net
Opening Hours
Not published — contact the clinic to confirm hours.
Telehealth
https://citizenadvocates.net/mental-health/tele-mental-health-services/
Services Offered
Insurance & Payment
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Languages Spoken
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Awards & Accreditations
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- rater8 (independent reviews): 4.86/5.00 across 195 ratings (aggregated for Behavioral Health services) (195 ratings and 78 comments)
Patients praise
- Many individual providers are rated highly by patients for compassion, knowledge, and communication
- Patients frequently report feeling heard, supported, and well-informed regarding their care and medication options
- Specific staff members are often praised by name for being kind and helpful
Common complaints
- Allegations of wrongful termination involving a whistleblower who raised concerns about medical record accuracy and patient care
- Accusations of intentionally entering inaccurate treatment information into patient medical records
- Reports of patients complaining about receiving improper care
"Ruth is a wonderfully knowledgeable and caring provider, she goes above and beyond to make sure I as a patient feel informed as to my options and that I am able to make choices for my health!"
— rater8 review of Ruth Ann Williamson, PMHNP"Your really nice, you dealt with my awkward ness really well and sorry I'm so slow with thingsssss but thanks for being so helpful even if I'm slow and miss appointments"
— rater8 review of Dawn Curtis, LCSW"Based on the growing number of patient complaints, Plaintiff (Lamay) became increasingly concerned that staff members and counselors employed by Defendant (Citizen Advocates) were intentionally entering inaccurate treatment information into patients’ records."
— WWNYTV reporting on wrongful termination lawsuitSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Citizen Advocates Earns CARF Accreditation, National Recognition — Nov 4, 2025
- Citizen Advocates vigil for National Recovery Month — Sep 26, 2025
- Citizen Advocates President & CEO Appointed to NYS Advisory Council — Sep 17, 2025
- Lauren Simons, LMSW - Therapist at Citizen Advocates — Jan 28, 2026
Information sourced from the clinic's website as of . Own this clinic? Claim or correct this listing.
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