Primary Care - Waterbury

Primary Care • Waterbury, CT • 1 Waterbury location listed (Waterbury - East Main Internal Medicine, Waterbury - East End Primary Care, Waterbury) locations

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About

Primary Care - Waterbury, located at 133 Scovill Street in Waterbury, Connecticut, is part of Trinity Health Of New England and provides primary care services for patients of all ages. The clinic offers regular checkups, treatment for common illnesses, preventive care, and individualized outpatient care for adults, with a focus on monitoring health and addressing health concerns.

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Clinic Type

Primary Care

Address

133 Scovill Street, Suites 209/306 | Waterbury, CT 06706

Phone

203-709-3800

Email

privacyofficer@trinity-health.org

Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://www.trinityhealthofne.org/_campaigns/primary-care/primary-care-waterbury

Services Offered

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Insurance & Payment

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Languages Spoken

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FAQs

What is the easiest way to get started with scheduling?

Schedule online. Links to schedule and appointment are available directly under each physician’s profile.

Is there a concierge line for scheduling?

Yes. Call 833-C-YOU-NOW (833-296-8669) for scheduling assistance.

Is there a form to contact for scheduling without calling?

Yes. Fill out the Contact Us form and we’ll take care of scheduling an appointment for you.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

Oak Street Health Waterbury (official site): 3.37/5 (19)
Birdeye (Saint Mary's Hospital Family Health Center): 3.9/5 (129)
Chamber of Commerce (East End Primary Care): 4.8/5 (81)
Birdeye (Oak Street Health): 3.8/5 (16)
Ratings.MD / Trinity Health of NE (Dr. Kathleen Burlison): 4.9/5 (310+)

Patients praise

Professional and kind demeanor of physicians
Doctors who take time to listen to patient concerns
Compassionate and thorough care provided by specific practitioners
Efficiency and quick lab results at certain locations

Common complaints

Difficulty reaching the front desk via phone
Long wait times at the office
Perceived unhelpfulness or rudeness of administrative staff
Issues with referrals, billing, and communication follow-up
Reports of being treated dismissively or feeling unvalued

"I appreciated Dr. Borgusky's professional and kind demeanor. She took the time to listen and immediately contacted my other doctors and started workup."

— Birdeye (Saint Mary's Hospital)

"Had me and my 2year old waiting for hours... One of the receptionist "checked us in" and actually didn't . She was busy talking instead of paying attention to her job."

— LocalityBiz (Community Health Center, Inc.)

"I would give this place a ZERO if I could. I went as a 1st time patient (consultation) to establish a PCP. My Insurance was charged twice. One for the consulatation and another charge for a physical that was NEVER done."

— LocalityBiz (East End Primary Care)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026. Own this clinic? Claim or correct this listing.