PACT—Waterbury

Primary Care • Waterbury, CT

Home/Waterbury/Primary Care/PACT—Waterbury

About

Book appointment Call clinic Visit website

Clinic Type

Primary Care

Address

Waterbury, CT (Greater Waterbury area)

Phone

(203) 488-7228, Ext. 276

Email

dmontesi@pactmd.com

Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://physiciansallianceofconnecticut.com/blog/now-accepting-patients-primary-care-physicians-near-waterbury-connecticut/

Services Offered

Preventive care and annual physicals
Chronic disease management (diabetes, hypertension, asthma, etc.)
Immunizations and health screenings
Same-day or next-day visits for acute issues
Referrals to trusted specialists within the PACT network
Wellness visits
Screenings

Insurance & Payment

most major insurance plans

Please contact our office to confirm your coverage before your visit.

Languages Spoken

—

Current Offers

Accepting new patients at Waterbury

FAQs

What services do PACT primary care doctors in Waterbury provide?

Our doctors offer annual wellness exams, chronic condition management, preventive screenings, immunizations, and same-day visits for acute illnesses or injuries.

Are new patients currently accepted at the Waterbury office?

Yes. Our Waterbury primary care providers are now welcoming new patients. You can schedule online or call our office for assistance.

Can my PACT primary care doctor refer me to specialists?

Yes

Does PACT accept insurance at the Waterbury location?

We accept most major insurance plans. Please contact the office to confirm coverage.

How often should I see my primary care provider?

We recommend an annual check-up for preventive care, or more frequent visits if you’re managing a chronic condition.

Do PACT accept insurance at the Waterbury location?

We accept most major insurance plans. Please contact our office to confirm your coverage before your visit.

Social Media

Facebook Linkedin

Photos

What Patients Say

Overall sentiment across review platforms: mixed

Trinity Health / Ratings.MD (Robin McCormack): 4.9 out of 5 (158 ratings (Trinity Health) / 149 ratings (Ratings.MD))
Oak Street Health (Robin Allen): Not explicitly provided, but referenced 33 ratings (33 ratings)
Healthgrades (Stephen Spear): 5.0 out of 5 (6 ratings)
Healthgrades (Kathleen Burlison): 3.9 out of 5 (10 ratings)

Patients praise

Knowledgeable and thorough care provided by some clinicians
Good listening skills and attentive interaction
Professional demeanor from some staff and providers
Successful and timely medical follow-ups for some patients

Common complaints

Issues with appointment scheduling and constant cancellations
Poor communication and difficulty reaching staff/getting return calls
Reports of disrespectful or unprofessional attitudes from providers and staff
Perceived lack of compassion or interest in patient needs
Administrative inefficiencies such as failing to process referrals

"Constantly cancels appointments and can’t manage appointments scheduled with months only to have them cancelled a few days ahead of... impossible to constantly reschedule."

— Healthgrades (Patient review for Kathleen Burlison)

"This is the absolute worst office I’ve ever been to!! They do not return calls, they do not send over referrals. You have to call multiple times to get them to do anything."

— LocalityBiz (Patient review for Saint Mary's Family Health Center)

"She's so polite and professional!!! Knowledgeable and attentive. Good listener and always addresses any concerns."

— Trinity Health (Patient review for Robin McCormack)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026. Own this clinic? Claim or correct this listing.