Atrium Health Wake Forest Baptist

Urgent Care • Wake Forest, NC • Multiple locations in Winston-Salem and the Triad; Kernersville location open 24/7 locations

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About

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Clinic Type

Urgent Care

Address

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Phone

8887169253

Email

MedicalRecordsROI@advocatehealth.org

Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://www.wakehealth.edu/specialty/u/urgent-care

Telehealth

Telehealth options available via Atrium Health Wake Forest Baptist

Emergency Care

Emergency care available; 911 and nearest ER recommended in emergencies

Services Offered

Urgent Care
Walk-in care
Family Medicine
Pediatrics (pediatric providers)
Orthopaedic Urgent Care
Convenience Care

Team

Family Medicine and Urgent Care Mocksville — Location
Family Medicine and Urgent Care Rural Hall — Location
Urgent Care - Clemmons — Location
Urgent Care Kernersville — Location
Urgent Care New Garden — Location
Urgent Care - Palladium — Location
Urgent Care Piedmont Plaza — Location
Urgent Care - Pisgah Church — Location
Urgent Care Westchester — Location
Urgent Care - Wilkes — Location

Insurance & Payment

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Insurance coverage varies; call Customer Service Center at 877-938-7497 for questions

Languages Spoken

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FAQs

What should I do in a medical emergency?

Call 911 or visit the nearest emergency room right away.

What is considered a medical emergency?

Stroke symptoms, chest pain, difficulty breathing, loss of consciousness and severe injury.

Social Media

Twitter Youtube Facebook Instagram

Photos

What Patients Say

Overall sentiment across review platforms: mixed

SolvHealth: 2.5/5 (6 (on Solv))
Aggregated review data: 4.7/5 (1,087)

Patients praise

Friendly, welcoming, and professional staff
Thorough and knowledgeable providers
Clean and modern facilities (in some locations)
Efficient appointment booking and prompt service (specifically at WakeMed MyCare 365)
Compassionate, attentive care and good listening skills

Common complaints

Long wait times
Unprofessional staff or poor bedside manner
Concerns about cleanliness and facility hygiene
Administrative issues, such as poor communication and handling of medical records
Difficulty with insurance or billing procedures for chronic care

"The unprofessional girl at the front desk turned my very sick 9 yr old grandson away... SHAME ON THEM"

— SolvHealth review of Heritage Urgent & Primary Care

"I was put in a dirty room... I was expected to receive an injection that had fallen in the floor right in front of me."

— LocalityBiz review of Heritage Urgent & Primary Care

"The staff were absolutely incredible, the facilities were new and fresh, and my visit was treated with respect and kindness."

— Toprated Business review of WakeMed MyCare 365

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].