Queen's North Hawai'i Primary Care Clinic

Primary Care • Waimea, HI • Since 1859

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About

- The Queen’s Health Systems is a nonprofit health care organization headquartered in Honolulu, Hawaii, founded in 1859. - It operates in the Hospitals and Health Care industry, providing inpatient and outpatient psychiatric and general care across multiple facilities in Hawaii, including Queen’s North Hawaii Community Hospital. - Queen’s North Hawai‘i Community Hospital offers services such as rehabilitation (including lymphedema therapy) and general heart/cardiology imaging services, reflecting ongoing service expansion and care enhancements in North Hawai‘i. - Location of interest: Queen’s North Hawaiʻi Community Hospital (Waimea area) as part of The Queen’s Health Systems network. - Contact/overview notes: HQ at 1301 Punchbowl Street, Honolulu, HI; main phone 1-808-691-1000. Website: queens.org.

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Clinic Type

Primary Care

Address

65-1267 Kawaihae Road, Kamuela, Hawaii 96743

Phone

808-881-4745

Email

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Opening Hours

Monday – Friday 7:00 am – 5:00 pm

Website

https://www.queens.org/locations/primary-care/queens-north-hawaii-primary-care-clinic/

Telehealth

Available

Emergency Care

9-1-1 in case of medical emergency

Services Offered

Primary care
Same-day urgent care (for established patients)
Telehealth
Pediatric care
Neurology care
Pulmonology care
Infectious diseases
Sports and work physicals
Women’s health and family planning
Psychiatry and counseling
Individual, couples, family and group therapy
Medication and symptom management
Stress identification and management
Psychosocial support
Native Hawaiian health services (Kahu A Ola)
Chronic disease management
General health maintenance
Specialist referrals
Preventive medicine and education

Insurance & Payment

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Phone-based scheduling assistance may be available, Walk-ins not specified, Same-day urgent care appointments for established patients (implies in-network billing)

Languages Spoken

English
Hawaiian-creole/other languages not specified

FAQs

What services are offered at the Primary Care Clinic?

Injury and wound care, general health issues, preventive medicine and education, specialist referrals, telehealth, neurology care, pediatric care, pulmonology care, routine check-ups or physicals, same-day urgent care for established patients, Native Hawaiian health: Kahu A Ola, and behavioral/mental health services.

How can I contact for appointments?

Contact via address or phone number provided; if emergency, call 9-1-1.

What are the clinic hours?

Hours: Monday – Friday 7:00 am – 5:00 pm.

Social Media

Twitter Youtube Facebook Linkedin Instagram

Photos

What Patients Say

Overall sentiment across review platforms: mixed

aggregated review data: 4.1 out of 5 (143)
Vivian Health: 4.6 out of 5 (14)
U.S. News & World Report: 89% willing to recommend

Patients praise

caring and attentive nursing staff
efficient and kind emergency department staff in some cases
individual providers (e.g. Dr. Thomas Au) praised for personalized care
clear communication and information during care episodes

Common complaints

concerns about emergency department competence
unhelpful or rude nursing staff communication regarding medication refills
long wait times or poor triage processes

"Dr. Au is an incredible provider and you know he truly cares about you as both a..."

— Yelp review for Thomas Au, MD

"Very unhelpful nursing staff. I ran out of medication, and called to ask who to contact in order to get more... I was told that once I left the hospital I was no longer any concern of theirs..."

— Patient review on Waimea-Hawaii.uscompanies.net

"The ER Doc... suggested my limb, back and abdominal pain was anxiety... All in all, it was an awful experience. This ED Department is not competent."

— Patient review on Promallu.com

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].