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Ascension Medical Group Providence at Lake Shore, Waco

Ascension Medical Group Providence at Lake Shore

Family Medicine • Waco, TX

Clinic Type

Family Medicine

Address

2100 Lake Shore Dr, Waco, TX 76708

Phone

(254) 537-6160

Email

careers@ascension.org

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Primary Care
  • Family Medicine
  • Internal Medicine
  • General Practice

Team

  • Tracy A Kramer — NP
  • Roshan Patel — MD
  • Colin R Bailey — MD
  • Jose C Sepulveda — DO
  • Jean M Herzog — NP
  • Heather R Branch — FNP
  • Michael A Loden — MD
  • Danny S Julian — MD

Insurance & Payment

—

Languages Spoken

—

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Healthgrades (Dr. John Shelton): 4.6/5 (55 reviews)
  • Ascension Official (Dr. Patricia Wilcox): 4.9/5 (1,143 reviews)
  • Ascension Official (Heather R. Branch, FNP): 5.0/5 (666 reviews)
  • Vivian Health (Ascension Providence Hospital): 3.9/5 (42 reviews)

Patients praise

  • Doctors are frequently described as thorough, attentive, and good listeners
  • Staff friendliness and professionalism are often praised in office settings
  • Convenient appointment scheduling and manageable wait times in outpatient settings
  • Patients appreciate doctors who take their time and show genuine care

Common complaints

  • Reports of poor communication from medical staff
  • Allegations of inappropriate conduct by hospital staff
  • Complaints regarding bedside manner and lack of doctor interaction during inpatient stays
  • Reports of missing personal property

"Dr. Shelton has always been thoughtful & thorough. I never feel rushed and I do feel heard."

— Healthgrades (Dr. John Shelton)

"Thorough, attentive care provided. Felt heard and that all of my concerns were addressed."

— Healthgrades (Ascension Medical Group Providence at Sanger)

"The way she was treated was absolutely disgraceful! Not once did a doctor come see her!"

— MedicalRecords.com (Providence Health Center)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of . Own this clinic? Claim or correct this listing.

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