Primary Care - Family Medicine | Ohio State Medical Center

Primary Care • Upper Arlington, OH

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About

Ohio State Primary Care - Family Medicine in Upper Arlington, Ohio offers comprehensive family medicine for all ages. Services include routine physical exams, well-child checks, sports physicals, health screenings, immunizations, care for illnesses like colds and flu, chronic disease management for conditions such as diabetes and asthma, treatment of minor injuries, and health promotion and disease prevention support.

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Clinic Type

Primary Care

Address

1800 Zollinger Road, 5th Floor East, Columbus, OH 43221

Phone

614-293-7417

Email

webmaster@osumc.edu

Opening Hours

Mon-Fri 8:00 a.m. – 5:00 p.m.; Sat–Sun Closed (Hours listed as 8 a.m. - 5 p.m. Mon-Fri)

Website

https://wexnermedical.osu.edu/locations/outpatient-care-upper-arlington/primary-care-family-medicine

Services Offered

Primary care
Family medicine
Comprehensive family medicine for all ages
Routine physical exams
Well-child checks
Sports physicals
Health screenings and immunizations
Care for illnesses (cold/flu)
Chronic disease management (diabetes, asthma)
Treatment of minor injuries
Health promotion and disease prevention
Medical consultations and referrals

Insurance & Payment

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Languages Spoken

English

Social Media

Tiktok Twitter Facebook Instagram

Photos

What Patients Say

Overall sentiment across review platforms: positive

Birdeye: 4.3 out of 5 stars (58 reviews)
WebMD (for specific provider): 4.5 out of 5 stars (12 ratings)
OSU Wexner Medical Center official site: 4.9 out of 5 stars (212-229 patient satisfaction reviews (for specific providers))

Patients praise

Highly knowledgeable and professional physicians
Staff described as kind, compassionate, and attentive listeners
Efficient and well-organized care environment
Convenient location with integrated services like lab testing
Strong patient satisfaction scores on physician communication and thoroughness

Common complaints

Difficulties with appointment scheduling and rescheduling
Concerns regarding lack of follow-up after visits or during health flare-ups
Reports of dismissive or rude administrative staff in some instances
Billing disputes related to charges during annual wellness visits
Perception of a large, impersonal, factory-like healthcare environment

"Registration was prompt and kind, and Dr. Palmer is a rockstar. Please give her a raise."

— Birdeye Review

"I have had a horrible experience with OSU. Its a big factory and they don’t care about their patients. I had a flair up and it took for ever to get a response as my doctor was out of the office."

— LocalityBiz Review

"Hannah at the front desk is absolutely horrible—rude, dismissive, and unhelpful whether over the phone or in person."

— Birdeye Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].