Tucson Orthopaedic Institute
Physical Therapy • Tucson, AZ • Since 1993 • Six locations
About
Tucson Orthopaedic Institute (TOI) is a multisubspecialty orthopedic care provider based in Tucson, AZ, with 6 offices including a headquarters at 5301 E. Grant Rd, Tucson. They offer comprehensive services across orthopedics and rehabilitation, including: - Physical therapy and hand therapy - Sports medicine - Total joint replacement (hip & knee) - Spine care/pain management and spine surgery - Upper extremity and hand surgery - Foot and ankle surgery - Pediatric orthopedics - General and surgical orthopedic care TOI employs about 116 staff and operates advanced imaging, including two 1.5 Tesla MRI units. Key team members include Director of Physical Therapy Lori Bryant and Clinical Director/PT Kristen M. Smith. Founded in 1993, TOI serves with multiple offices across Tucson and Oro Valley.
Clinic Type
Physical Therapy
Address
2424 N. Wyatt Drive, Suite 130, Tucson, AZ 85712
Phone
(520) 784-6570
eastPT@tucsonortho.com
Opening Hours
Hours:Monday – Friday: 7am – 5pm; Saturday: 8am – 11am (Oro Valley may vary by location; refer to each office)
Telehealth
Telehealth available (TELEHEALTH INFORMED CONSENT referenced)
Emergency Care
Not specified on page
Services Offered
Technology & Equipment
Team
Insurance & Payment
Not specified on page
Online payments (via partner payment portal), Online payment available (referenced via links to online pay), Insurance payments may be processed at clinic or online as per portal
Languages Spoken
FAQs
How many locations does TOI have for physical therapy?
Six conveniently located physical therapy centers across the Tucson area.
What services are offered by TOI PT?
General orthopaedic physical therapy, pre/post-surgical rehab, neck/spine therapy, aquatic therapy, lymphedema care, sports medicine, hand therapy, balance/vestibular, dry needling, cupping, blood flow restriction, functional capacity evaluations, and work hardening.
Consent Form
CONSENT FORM NEW PATIENT INTAKE FORM TELEHEALTH INFORMED CONSENT
What can I expect from my physical therapist?
Your physical therapist will have direct access to your orthopaedic physician and staff, and he or she can seek direct counsel as well as report your progress.
How many locations and how to contact them?
We have six conveniently located physical therapy centers across the Tucson area. Contact your preferred location directly for more information and to make an appointment.
Awards & Accreditations
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 4.3 / 5 stars (573 reviews (general TOI))
- Birdeye: 4.8 / 5 stars (48 reviews (Rincon office))
Patients praise
- Many patients report highly professional, knowledgeable, and compassionate physical therapists
- Front desk staff often praised for being welcoming and helpful despite busy offices
- Some patients report excellent recovery results and return to normal activities after specialized treatment
- Specific therapists are frequently highlighted for their attentive and customized care plans
Common complaints
- Complaints regarding clinic understaffing and high patient volume leading to a "cattle-like" experience
- Reports of unprofessional or dismissive conduct from specific staff members
- Issues with appointment availability at clinics and after-hours services
- Mixed experiences regarding the quality of post-surgical outcomes and physical therapy guidance
"My Physical Therapist was Christopher Rafacz. He is fantastic! He listened to my problems and set up a plan to fit my needs."
— Yelp user review"Trust me that they are good people trapped in an understaffed office that management forced their staff to work two to four cattle like treatment patients to get their therapy."
— MapQuest user review/Yelp citation"Therapists Elizabeth, Angelica, Andrew Bock, and Amy Rebmann are acknowledged for their respect, compassion, and ability to challenge and support patients of all ages."
— BestProsInTown review summary (Marana Office)Synthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].
Information sourced from the clinic's website as of . Own this clinic? Claim or correct this listing.
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