Primary Care and Family Medicine Locations in Toledo - Mercy Health

Patients praise

• High patient satisfaction and positive reviews for specific primary care physicians and nurse practitioners
• Providers praised for being thorough, knowledgeable, and caring listeners
• Effective and compassionate care reported in certain primary care and urgent care settings
• Staff at some locations noted as helpful and professional

Common complaints

• Difficulty reaching staff by phone or getting timely call-backs
• Perceived unprofessionalism or rudeness from administrative and office staff
• Issues with prescription refills and coordination of care
• Long wait times for appointments and in waiting rooms
• Concerns regarding billing, insurance processing, and communication with the billing department
• Mixed feedback on bedside manner and thoroughness of certain physicians and specialists