Sunnyvale, CA Pediatricians | Sutter Health Doctors

Pediatrics • Sunnyvale, CA

Home/Sunnyvale/Pediatrics/Sunnyvale, CA Pediatricians | Sutter Health Doctors

About

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Clinic Type

Pediatrics

Address

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Phone

855-398-1633

Email

S3ContactCenterCBO@sutterhealth.org

Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://www.sutterhealth.org/find-doctor/city/Sunnyvale/pediatricians-1042264908

Services Offered

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Insurance & Payment

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Languages Spoken

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Social Media

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Photos

What Patients Say

Overall sentiment across review platforms: mixed

Sutter Health Physician Profile (Dr. Christine S. Chang): 4.9/5 (60)
Sutter Health Physician Profile (Dr. Andrew M Ng): 4.9/5 (47)
Sutter Health Physician Profile (Dr. Lori Kandel): 5/5 (32)
Sutter Health Physician Profile (Dr. Kathryn Wheeler): 4.9/5 (36)
Sutter Health Physician Profile (Dr. Nicole S. Ketterman): 4.9/5 (65)
Birdeye (Sutter Health PAMF Sunnyvale): 2.3/5 (16)

Patients praise

Many individual pediatricians maintain high patient satisfaction ratings (often 4.9-5.0 stars)
Some patients report excellent experiences with specific medical procedures and clinicians
Professional and caring interactions with individual physicians reported by some patients

Common complaints

Billing and insurance processing issues (e.g., failure to submit pre-authorizations)
Long wait times for appointments and at facilities
Difficulty reaching staff or obtaining timely communication
Limited parking availability at certain sites
Concerns regarding administrative transparency and customer service responsiveness

"If I could leave less than one star I would. This review is not about the Doctors, all that I have seen have been a tentative and caring. My issue is with their billing and scheduling."

— Better Business Bureau (Sutter Health)

"I had a procedure recently with Dr Jerry Lai. I had an excellent experience. For one of my 4 appointments he did run behind, but that was communicated to me in advance."

— Birdeye (Sutter Health PAMF)

Synthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].

In the News

Kitty Lam, N.P. | Internal Medicine in Sunnyvale, CA | Sutter Health — Jun 26, 2026
Dr. Hannah N Eliab | Pediatrician in Palo Alto, CA | Sutter Health — Jun 25, 2026
Dr. Karen White | Obstetrician in Sunnyvale, CA | Sutter Health — Jun 12, 2026
Dr. Margaret L Lau | Urgent Care Doctor in Mountain View, CA | Sutter Health — Jun 12, 2026

Information sourced from the clinic's website as of July 10, 2026. Own this clinic? Claim or correct this listing.