Crystal Run Healthcare

Geriatric Medicine • Stony Point, NY • Since 1996

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About

Crystal Run Healthcare is a private multi-specialty medical group serving New York’s Hudson Valley and lower Catskills, with 14 offices and over 375 physicians/APCs. The organization, headquartered in Middletown (Crystal Run Road), operates under Optum and focuses on comprehensive medical services across more than 50 specialties. For geriatric-specific care in Stony Point, contact Crystal Run Healthcare at 845-703-6999 or explore the closest Moss or Warwick/Middletown locations listed, to inquire about geriatric physicians or internal medicine specialists who focus on older adult care.

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Clinic Type

Geriatric Medicine

Address

155 Crystal Run, Middletown, NY 10941, United States

Phone

845.703.6999

Email

noreply@optum.com

Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://www.crystalrunhealthcare.com/specialties/primary-care-adult/geriatric-medicine

Services Offered

Geriatric medicine
Internal medicine related geriatric care
Geriatric assessment and rehabilitation
Preventive medicine for seniors
Management of patients in long-term care settings
Psycho-social, ethical, legal, and economic issues pertinent to geriatric patients

Insurance & Payment

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Languages Spoken

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Photos

What Patients Say

Overall sentiment across review platforms: mixed

Crystal Run Healthcare website: 4.8/5 (242 (for a specific provider))
WebMD (practice level): 0 ratings (0)

Patients praise

Some physicians are knowledgeable and thorough
Friendly and helpful staff members reported by some patients
Specific individual providers have received high patient ratings

Common complaints

Long wait times for appointments and in the office
Difficulty reaching staff by phone or getting call-backs
Issues with prescription refill requests and communication gaps
Concerns about quality of care and leadership following Optum acquisition
Billing errors and customer service frustrations

"Crystal run intercepts calls to the office and it is difficult to get prescription refills if your primary is away from the office. The notification system needs attention... If they fix the communication from the patient portal and call center, easily would give 5 stars."

— LocalityBiz / Mappca user review

"The results were released this week and found patients are highly critical of the practice’s quality and accessibility of care, as well as billing problems and customer service, since it was bought out by Optum in 2023."

— News 12 Hudson Valley

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].