Mercy Urology - S. Fremont
Urology • Springfield, MO • Since 1891
About
- Mercy Hospital Springfield is a healthcare facility in the Mercy Medical group, serving southwest Missouri and northwest Arkansas with a 130-year tradition of healing. - It is part of a public medical practices company headquartered in Las Vegas, NV, and lists a local contact number: (417) 820-2000. - The facility emphasizes patient satisfaction and has earned hospital recognitions.
Clinic Type
Urology
Address
1965 S. Fremont Avenue, Suite 370
Phone
417-820-0300
bethany.pope@mercy.net
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Insurance & Payment
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Languages Spoken
FAQs
What services are provided by Mercy Urology - S. Fremont?
Urology services including diagnosis and treatment of urinary system diseases, disorders of the male reproductive system, and conditions such as urinary tract infections, incontinence, impotence, infertility, tumors or stones; hospital-based services may be involved.
What’s a hospital-based service?
Hospital-based services include imaging and lab services and surgery centers provided by Mercy Hospital Springfield. They are billed separately from physician services and may affect your co-pay or deductible. Check with your insurance carrier to verify coverage.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 2.8/5 (23 reviews)
- Vitals (practice): 3.3 (ratings overview shown) (not stated)
- Vitals (Dr. Robert Johnson): 3.7/5 (not stated)
- Mercy (Dr. Robert D. Johnson): 4.7/5 provider rating (894 patients)
Patients praise
- Professional/nice staff and they were able to accommodate despite scheduling issues
- Some providers receive strong patient feedback for caring/compassionate bedside manner (e.g., Dr. Johnson)
- Provider ratings on Mercy site show high average rating for at least one urology provider (Dr. Robert D. Johnson)
Common complaints
- Poor communication and lack of responsiveness/callbacks
- Delays and rigid scheduling leading to rescheduling/poor customer service
- Unprofessional/un-caring experience and concerns about prioritizing money over patient care
- Difficulty getting appointments and inadequate follow-up reported by a patient
"“They were very professional and very nice. I highly recommend them.”"
— Birdeye review snippet for Mercy Urology - S. Fremont"“This is horrible customer service… I'm shopping for another Hospital. Big Medical is Big Problems.”"
— Birdeye review snippet for Mercy Urology - S. Fremont"“Lack of communication delays care. Three weeks of no one being available to speak and no call backs.”"
— Birdeye review snippet for Mercy Urology - S. FremontSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
Information sourced from the clinic's website as of . Own this clinic? Claim or correct this listing.
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