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Primary and Preventive Care | Baystate Health, Springfield

Primary and Preventive Care | Baystate Health

Primary Care • Springfield, MA • Since 1873

About

Baystate Health is a nonprofit, academic integrated healthcare system headquartered in Springfield, MA. It operates primarily in Western Massachusetts and provides comprehensive primary and preventive care through: - Baystate Medical Practices: a multi-specialty group with over 700 physicians across 40 care locations, delivering primary care services as part of a broader network. - Health New England (HMO): a regional plan covering residents in parts of Massachusetts and neighboring states, supporting access to preventive and primary care. - Flagship hospital: Baystate Medical Center, the region’s only Level I trauma center, supporting extensive specialty services alongside primary care integration. - System scope: four acute-care hospitals (over 1,000 licensed beds) and a broad network of clinics, with a mission as a nonprofit, community-oriented health system founded in 1873. Key facts: - Location: Springfield, Massachusetts, USA - Services: Primary and preventive care within a larger, nonprofit academic health system - Network: 40 care locations (Baystate Medical Practices) and Health New England HMO - Contact: Main office at 280 Chestnut Street, Springfield, MA 01199; Phone +1 (413) 794-0000

Clinic Type

Primary Care

Address

280 Chestnut Street, Springfield, MA 01199, US

Phone

413-794-5412

Email

Medical.StaffOffice@baystatehealth.org

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

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Insurance & Payment

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Languages Spoken

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Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Yelp: 4.7/5 for some individual physicians, though overall practice ratings vary widely (87 reviews (Yelp))

Patients praise

  • Some patients report positive, long-term relationships with specific providers
  • Appreciation for expert and compassionate care from certain staff members
  • Convenience for routine urgent care services noted by some patients

Common complaints

  • Difficulties scheduling appointments and long wait times for primary care providers
  • Complaints regarding unprofessional or dismissive staff attitude
  • Issues with billing systems and communication of charges
  • Difficulties with administrative tasks and follow-up care

"My partner still goes here and his recent experience for the past 3 months has also been very unprofessional, for example it took a whole month to get paperwork back that they couldn’t find at first."

— LocalityBiz Review

"Been a patient here since I was a baby... it seems nearly impossible to get in with their primary care doctor who’s been nothing but the best... I refuse to see any other provider in this office as they are always dismissive."

— LocalityBiz Review

"Dr. Sadaya-Conda is the best primary care physician I've had in my 65 years. She is thorough, knowledgeable, kind, and actually takes the time to explain, ask questions, etc."

— Springfield Primary Care Reviews

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of . Own this clinic? Claim or correct this listing.

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