Primary Care Offices in Springfield, Ohio - Mercy Health
Internal Medicine • Springfield, OH
About
Western Medicine Family Physicians is a small primary care practice in southwest Ohio (Enon/Fairborn area) under Mercy Health Springfield. It operates as a family medicine clinic with an in-house laboratory, offering patient-centered, holistic preventative care and management of chronic illnesses for all ages, from birth to elderly. The practice emphasizes urgent care capability, convenient access, and a focus on keeping patients well long-term. Contact options include local phone numbers for scheduling and inquiries. If you’re specifically seeking primary care offices in Springfield, OH, Mercy Health Springfield-affiliated options near Fairborn/Enon include: - 7774 Dayton Springfield Rd, Fairborn, OH 45324 - Fairborn, OH (location listings under Western Medicine Family Physicians)
Clinic Type
Internal Medicine
Address
2105 E. High St., Springfield, OH 45505
Phone
937-324-8200
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Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Insurance & Payment
Languages Spoken
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Social Media
What Patients Say
Overall sentiment across review platforms: mixed
- Mercy Health official provider page (Shannon Shafer, PA-C): 4.8 out of 5 (36 reviews (238 ratings))
- Healthgrades: Varies by provider (Multiple individual provider ratings (e.g., 11 to 51))
- Healthcare Comps (hospital-level): Below national average for patient experience
Patients praise
- providers described as kind, caring, professional, and knowledgeable
- efficient and helpful service experiences mentioned for some providers
- many patients appreciate the care and friendly advice they receive
Common complaints
- rudeness and unprofessionalism reported in office staff interactions
- complaints regarding patient abandonment and failure to provide notification when doctors leave the practice
- issues with prescription refill procedures and lack of empathy in office management
- some patient experience metrics for the associated hospital are below national averages
"Extremely, and I emphasize extremely rude and disrespectful office assistant!!! Though I did not get to see the doctor. The assistant was very unhelpful and very rude and disrespectful.!!!"
— LocalityBiz review"PATIENT ABANDANMENT . NO EMPATHY . NOT DEPENDABLE.. NEED A GOOD LAWYER ...my refill was for thyroid and cholesterol medicine....im 72 without a car...extremely poor office management.."
— LocalityBiz review"Shannon is top notch. Very professional and I feel comfortable with her knowledge. Excellent"
— Mercy Health official provider pageSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
Information sourced from the clinic's website as of . Own this clinic? Claim or correct this listing.
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