Primary Care & Hope Clinic
Behavioral Health • Shelbyville, TN • Since 1992
About
Primary Care & Hope Clinic is a nonprofit community health center (FQHC) offering affordable primary and behavioral health care, with on-site low-cost pharmacy services. Founded in 1992 and based in Murfreesboro, TN, it serves adults, children, and families in Middle Tennessee, accepting Medicare, TennCare, and most private insurance with sliding fee discounts based on income. The organization operates five offices including locations in Murfreesboro, Smyrna, and Shelbyville. Key services include primary care, behavioral health, pharmacy, health & nutrition, patient resources, and care coordination. For Shelbyville-specific details, contact the Shelbyville location to confirm services and hours.
Clinic Type
Behavioral Health
Address
Not specified on page
Phone
615-893-9330
info@jlbworks.com
Opening Hours
Clinic Hours: Monday – Thursday: 7:00 am-6:00 pm; Friday: 8:00 am-4:30 pm; Saturday: 8:00 am-4:00 pm (with lunch break 12:00-12:30)
Website
Telehealth
Not specified on page
Services Offered
Technology & Equipment
Insurance & Payment
Sliding fee for low-income uninsured patients; accepts TennCare, Medicare, and most commercial insurance plans
Payment through Patient Resources page on site, New Patient Information Form for appointments, Online bill pay via Patient Notebook platform, Payment methods shown on bill pay page
Languages Spoken
Current Offers
New patient information and appointment
FAQs
Do you accept Medicaid TennCare?
Yes, the clinic accepts TennCare.
From visiting the clinic to paying your bill, you’ll find all relevant information on our Patient Resources page.
Not a typical FAQ; directs to Patient Resources for information.
If you’re interested in becoming a Primary Care & Hope Clinic patient, please call (615) 893-9330 for an appointment.
Instructions for becoming a patient.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Trustburn: 4.2 out of 5 stars (aggregate across 151 reviews) (151 reviews)
Patients praise
- Specific providers praised for thoroughness, compassion, and genuine care
- Some patients appreciate the friendly and helpful nature of certain staff members
Common complaints
- Rudeness and unresponsiveness of front office staff
- Difficulties in scheduling appointments
- Disorganization and lack of communication regarding follow-ups and refills
- Variable service quality and inconsistent patient care experiences
- Reports of feeling unheard or lacking compassion from certain staff members
"For starters, the women in the front office area are often rude, condescending, and lazy. They cannot be trusted to give accurate information about anything going on at the clinic."
— Trustburn review"The front office staff is rude , they act so clueless and careless about their jobs . Would not recommend anybody here ."
— Yelp review"Many patients appreciate the friendly and helpful staff, particularly highlighting the compassionate approach of providers like Mrs. Kendall Agee and Dr. Katie Prater."
— Wheree review summarySynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Primary Care Hope Clinic - Tennessee Disability Pathfinder — Apr 8, 2026
- Community Matters: Primary Care & Hope Clinic opens second location - Main Street Media of Tennessee — Sep 12, 2025
- From Turnover to Trust: How Primary Care & Hope Built a Culture That Keeps Staff—and Patients—Coming Back — Apr 14, 2026
Information sourced from the clinic's website as of . Own this clinic? Claim or correct this listing.
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