Primary Care Clinics & Providers - Cleveland County

Family Medicine • Shelby, NC

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About

Family Medicine

520 North DeKalb Street, Shelby, NC 28150

704-484-4001

484-4833michelle.weathers@clevelandcountync.gov

Hours: Monday - Friday 8:00am - 5:00pm (varies by location)

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What are the clinic hours?

Hours: Monday - Thursday 8:00am - 6:00pm; Friday 8:00am - 5:00pm (from the provided excerpt).

Overall sentiment across review platforms: positive

Birdeye (Atrium Health Primary Care Shelby Family Medicine): 4.7/5 (621)
Healthgrades (Dr. Tracy Phelps): 4.5/5 (Not explicitly stated total (high volume))
US News Doctors (Dr. Jeffrey S. Acree): 4/5 (12)
Vitals (Dr. Chris Martin): 4.5/5 (Not explicitly stated total)

Patients praise

Common complaints

Billing and cost concerns, including high fees for consultations and administrative charges
Administrative inefficiencies such as scheduling delays and medication refill issues
Reports of providers not listening or dismissive communication in isolated cases

"She is absolutely the worst doctor I have ever had. She does not listen to her patient and she is about the money and only the money."

— Birdeye (Patient review)

"Dr martin is the best. Have used him for 10 years. All my experiences with Dr. Martin have been extremely positive."

— Vitals (Patient review)

"Always listens, doesn't talk down to me and answers my questions in a way I understand"

— Healthgrades (Patient review for Dr. Tracy Phelps)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

CaroMont Health Announces Plans for New Hospital in Cleveland County — Jun 16, 2026
CaroMont Health Plans $115.7M Cleveland County Hospital With 2030 Target - Charlotte Newsroom — Jun 18, 2026

Information sourced from the clinic's website as of July 11, 2026. Own this clinic? Claim or correct this listing.