Family Medicine in Scranton, PA - ProviderMatch - Geisinger

Primary Care • Scranton, PA

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About

Primary Care

3 West Olive Street, Scranton, PA 18508

800-275-6401

media@geisinger.edu

Not published — contact the clinic to confirm hours.

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Overall sentiment across review platforms: mixed

Geisinger ProviderMatch (Family Medicine – Dr. Steven Andrew Sluck, DO): 4.9 out of 5 (63 reviews (283 ratings shown on page))
Geisinger ProviderMatch (Family Medicine – Dr. Tyler S Policht, MD listing): 4.9 (55 reviews (307 ratings shown on listing))
Healthgrades (Dr. Tyler Policht, MD): 4.9 (14 ratings; 14 with a written review (on page))
ComplaintsBoard (Geisinger Health System – facility-level complaints): Not provided (complaints page) (2 reviews/complaints shown on highlights)
LocalityBiz (Geisinger ConvenientCare Scranton): Not provided (reviews page) (Multiple reviews shown; exact count not provided in snippet)

Patients praise

Providers receive high patient satisfaction scores on Geisinger ProviderMatch and Healthgrades for caring/listening and explaining clearly
Examples include strong bedside manner and responsiveness (e.g., listening attentively, concern for patients, follow-up calls)

Common complaints

Some reviewers report unfavorable experiences such as spending too much time on the computer during visits (Healthgrades)
Facility-level and clinic-level complaints describe poor compassion/professionalism, including nurse behavior and privacy concerns (ComplaintsBoard/Reddit/Yelp-style sources)
Some urgent/ConvenientCare reviews describe dissatisfaction with diagnosis, communication, and perceived bias/stereotyping (LocalityBiz)

"“listens attentively is truly concerned about my condition”"

— Geisinger ProviderMatch – Dr. Steven Andrew Sluck, DO page

"“spent the entire time on computer. Had to ask questions”"

— Healthgrades – Dr. Tyler Policht, MD reviews summary

"“degraded me, made me feel like I was a dirtbag, yelled at me like I was a child”"

— ComplaintsBoard – Geisinger Health System 1800 Mulberry St, Scranton complaints

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].