AFC

Urgent Care • Saugus, MA

About

AFC Walk-In Clinic & Urgent Care in Saugus, MA offers urgent care and walk-in services at 371 Broadway. The clinic provides on-site labs and X-rays, physical examinations, sports physicals, vaccinations, flu shots, COVID-19 testing and antibody testing, earwax cleaning, family care, and occupational health services. Hours are Monday–Friday 8 AM–8 PM and Saturday–Sunday 8 AM–5 PM.

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Clinic Type

Urgent Care

Address

371 Broadway, Saugus, MA 01906

Phone

(781) 233-1000

Email

complianceofficer@americanfamilycare.com

Opening Hours

Monday - Friday: 8:00 AM - 8:00 PM; Saturday - Sunday: 8:00 AM - 5:00 PM

Website

https://www.afcurgentcare.com/saugus/

Services Offered

Walk-in clinic
Urgent care
on-site labs
physical examinations
sports physicals
vaccinations/immunizations
flu shots
earwax cleaning
family care
ER alternative
annual physical exams
COVID-19 services
rapid COVID-19 testing
coronavirus antibody testing
occupational health services

Insurance & Payment

—

Pay Your Bill

Languages Spoken

—

FAQs

What are the hours of operation?

Monday - Friday: 8:00 AM - 8:00 PM; Saturday - Sunday: 8:00 AM - 5:00 PM.

Social Media

Twitter Facebook Instagram

Photos

What Patients Say

Overall sentiment across review platforms: mixed

Solv (American Family Care, Saugus): 4.8/5 average rating (33 reviews (139 patients shared ratings on Solv profile))
AFC Urgent Care Saugus (official site): 5.0 rating (923 reviews)
ConvenientMD, Saugus (Solv): 4.0/5 average rating (not stated in highlights)
AFC Urgent Care - Saugus (Checkbook): Consumer ratings (details not shown in provided snippet) (13 ratings)
AFC URGENT CARE SAUGUS (Yelp): Positive reviews cited; rating value not shown in provided snippet (not stated in highlights)
BBB (Mass General Brigham Urgent Care, LLC): Not BBB Accredited; BBB rating not specified in highlights (3 complaint(s) failure to respond; 5 complaint(s) filed (within BBB profile))

Patients praise

Fast/efficient service and reduced or minimal wait times in many reviews
Caring/knowledgeable staff and doctors; good bedside manner/communication
Clean facility and positive front-desk/admin demeanor

Common complaints

Billing/co-pay or insurance/billing miscommunications; issues with charges/sending to collections reported
Long waits or excessive wait times in some experiences
Perceived poor doctor conduct and lack of thorough evaluation/tests in some reviews
Complaint/response issues noted in BBB profile for a related urgent care listing

"“I had runny nose, dry and wet cough… When I arrived for my appt… no one was in the waiting room… I was told that I had a $40 co-pay… The woman at the front desk said that she NEEDED a debit/credit card…”"

— Solv review snippet for American Family Care, Saugus

"“So… I was having a great experience up until I met with the doctor… he flat out told me that he doesn’t know what to do… He didn’t do ANY TESTS… and he just prescribed medication.”"

— Unilocal page review snippet for AFC Doctors Express Urgent Care – Saugus

"“Would give zero stars if possible. Admit that they never delivered bill to me and sent me to collections.”"

— BBB Business Profile snippet for Mass General Brigham Urgent Care, LLC

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026. Own this clinic? Claim or correct this listing.