Santa Rosa, CA Addiction Recovery Specialists | Sutter Health Doctors

Patients praise

• Patients have praised staff for being friendly, professional, and thorough.
• Some programs, such as the Healthy Steps Program, have been described as incredible.
• Staff in some departments are noted for taking their time to explain procedures and diagnoses without rushing.
• Wait time estimates in certain clinical settings have been described as accurate.

Common complaints

• Patients have expressed dissatisfaction with time management and scheduling processes.
• Some concerns were noted regarding bedside manner of certain staff members, particularly in graveyard shifts.
• Occasional frustrations were reported regarding communication, such as being asked repetitive questions or difficulty getting specific questions answered during consultations.