Heart to Heart Hospice

Patients praise

• compassionate and professional end-of-life support for patients and families
• attentive and responsive clinical managers or chaplains who go above and beyond expectations
• effective pain management and coordination of care
• clear, respectful communication and guidance through the hospice enrollment process
• appreciation for CNA staff who build strong rapport and provide attentive, loving care

Common complaints

• reports of unprofessional, dismissive, or condescending behavior by clinical staff
• concerns regarding medication management, including late deliveries or medication errors
• complaints of poor communication between providers, families, and hospice teams
• allegations of inadequate, neglectful, or unacceptable levels of care resulting in patient harm
• legal issues and settlements regarding regulatory violations and the use of unlicensed personnel
• difficulty reaching staff or reports of nurses being unavailable when needed