University of Utah Health General Surgery

Patients praise

• Professional, knowledgeable, and expert surgeons
• Clear explanations of diagnoses and procedures (often using visual aids like whiteboards)
• Kind and empathetic bedside manner
• High levels of patient trust and comfort
• Effective minimally invasive and robotic surgical techniques

Common complaints

• Lack of post-operative follow-up and continuity of care
• Communication issues with staff or residents managing complications
• Feeling rushed or unheard during consultations
• Difficulty accessing the surgeon after procedures