Salem Family Health Center
Mental Health Care • Salem, MA • Since 1987 • 3 community-based locations locations
About
Salem Family Health Center is part of North Shore Community Health (NSCH), a nonprofit primary care provider serving the North Shore region. NSCH offers comprehensive, accessible, and affordable care through board-certified physicians, nurse practitioners, and physician assistants, with additional dental and behavioral health services. Patient visits are available at four locations, including the Salem Family Health Center in Salem, MA, as well as school-based health centers at Salem High School, Peabody Veterans Memorial High School, and the Gloucester Family Health Center, plus the Peabody Family Health Center. NSCH emphasizes patient-centered care across all ages, aiming to build healthy communities with an integrated primary care approach. Headquarters are in Salem, MA, and the organization operates four US offices. Contact: info@nschi.org; Phone: +1 978-744-8388.
Clinic Type
Mental Health Care
Address
Salem Family Health Center, 1 New Derby Street, Salem, MA 01970
Phone
978-744-8388
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Opening Hours
Monday: 8:30AM – 7:30PM Tuesday: 8:30AM – 5:00PM Wednesday: 8:30AM – 7:30PM Thursday: 8:30AM – 5:00PM Friday: 8:30AM – 5:00PM Saturday: 8:30AM – 1:00PM
Telehealth
Telehealth appointments are available
Services Offered
Team
Insurance & Payment
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Languages Spoken
FAQs
What are the hours of operation?
In-office hours are Monday–Saturday with varying end times as listed above (Mon 8:30AM–7:30PM; Tue 8:30AM–5:00PM; Wed 8:30AM–7:30PM; Thu 8:30AM–5:00PM; Fri 8:30AM–5:00PM; Sat 8:30AM–1:00PM).
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Vitals: Vitals (Aggregate rating): 4.1/5 (Based on physician-level data) (Data provided as an aggregate practice rating; specific review count not explicitly stated as distinct from physicians)
- LocalityBiz: LocalityBiz (Multiple 1-star reviews) (Multiple reviews cited in sample text)
Patients praise
- praise for specific providers, including dentists and nurse practitioners
- positive experiences with staff attentiveness to pediatric/special needs patients
- long-term patient satisfaction from some individuals
Common complaints
- poor communication and difficulty reaching staff via phone
- disorganized administrative processes and appointment scheduling issues
- high staff turnover, preventing consistent doctor-patient relationships
- concerns regarding billing and referral errors
- perceived lack of care and professionalism by some staff members
"I have been a patient at this provider for less than two months and so far I have seen they are disorganized, unaccountable, and uncaring."
— LocalityBiz Review"This is the best Family Health Center I have ever been to. I have been coming back here for over a decade. I love the doctors, the nurses, the staff on all 3 floors."
— LocalityBiz ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
Information sourced from the clinic's website as of . Own this clinic? Claim or correct this listing.
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