VA Salem Health Care

Mental Health Care • Salem, VA

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About

VA Salem Health Care's Behavioral Health Department in Salem, VA provides comprehensive mental health care for Veterans through inpatient and outpatient services, including telehealth appointments. Services include psychiatry, psychology, treatment for addictive disorders with residential rehabilitation programs, PTSD care, military sexual trauma support, and specialized services for homeless Veterans and returning service members from recent conflicts.

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Clinic Type

Mental Health Care

Address

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Phone

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Email

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Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://www.va.gov/salem-health-care/health-services/mental-health-care/

Telehealth

Yes (telehealth appointments mentioned)

Services Offered

Mental health care
Inpatient services
Outpatient services
Telehealth appointments
Consultation
Evaluation
Treatment
Psychiatry
Psychology
Homeless Veterans services
Treatment for addictive disorders
Residential rehabilitation treatment programs
Transition and care management for returning Veterans (OIF/OEF/OND)
PTSD care
Military sexual trauma (MST) support
Depression care
Grief counseling
Anxiety management
Care for veterans who are homeless or at risk of homelessness
Caregiver resources

Insurance & Payment

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Languages Spoken

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FAQs

Is mental health information confidential?

Mental health services are confidential. We will not talk to anyone about information you share unless you give written consent.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

MedicalRecords.com: 4.2/5 (133 reviews)
Rehab.com: 4.15/5 (~267 reviews)
Momentary Labs: 5-star overall patient satisfaction rating (397 patient surveys)

Patients praise

Strong CMS/HCAHPS-style ratings reported by the VA (five-star rating; trust rating among surveyed Veterans).
Positive feedback about aspects like nurse communication, doctor communication, cleanliness, and getting help when needed (CMS HCAHPS-based metrics).
Some reviewers report good caring staff and responsiveness / appointment wait times.

Common complaints

Complaints about mental health/psychiatry department and staff responsiveness in serious situations (e.g., alarms/door event).
Bureaucracy and delays related to primary care, community care, patient advocate office, and obtaining letters/referrals; poor communication and having to repeatedly follow up.
Experiences of difficulty contacting clinics/appointment management leading to frustration and occasional 'no show' risk.

""on 2 occasions when the alarm on the door went off (meaning someone might be attempting to hang themselves) it took way too long before any of them decided to go check it out""

— MedicalRecords.com review text (Salem VA Medical Center)

""Endless bureaucracy, communication, lack of and leadership that either cannot or will not""

— Rehab.com review text (Salem VA Medical Center)

""Great place for us veterans""

— Rehab.com review text (Salem VA Medical Center)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026. Own this clinic? Claim or correct this listing.