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SSM Health Medical Group, Salem

SSM Health Medical Group

Internal Medicine • Salem, IL • Since 1872

About

SSM Health Medical Group Salem is part of the nonprofit SSM Health system, a Catholic, not-for-profit health network serving communities in the Midwest. While the extracted highlights do not list a Salem-specific facility, SSM Health’s physician group and care delivery network include primary care and specialty services through its broad SSM Health footprint. For Salem-specific details (addresses, providers, and services), please consult the SSM Health Salem location page or contact the system directly.

Clinic Type

Internal Medicine

Address

West Whittaker Street, Salem, IL

Phone

618-548-3740

Email

community.benefits@ssmhealth.com

Opening Hours

7:00 am - 6:00 pm

Telehealth

SSM Health Express Virtual Care available

Services Offered

  • Primary care
  • Pediatrics
  • Wellness exams
  • Vaccinations
  • Chronic disease management
  • family medicine
  • Radiology
  • Lab collection
  • Physical therapy

Team

  • Heidi Thompson, FNP-C, APRN-CNP — APRN-CNP, Family Medicine Nurse Practitioner
  • KJ Norman, FNP-C — APRN-CNP, Family Medicine Nurse Practitioner
  • Mahvish Zahoor, MD — MD, Family Medicine

Insurance & Payment

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As a National Health Service Corps site, this practice serves all patients regardless of their ability to pay. Discounts for essential services are offered based on family size and income.

Languages Spoken

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FAQs

What services does SSM Health Medical Group Salem offer?

Primary care, Pediatrics, Wellness exams, Vaccinations, Chronic disease management.

What are the clinic hours?

7:00 am - 6:00 pm most days; 7:00 am - 5:00 pm on some days (as listed in sections of the page).

Awards & Accreditations

  • BEE Award - nominate a non-nursing medical staff member
  • DAISY Award - nominate a nurse

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • SSM Health Medical Group (Salem, IL) - getcare.ssmhealth.com: 4.9 out of 5 (118 ratings) (118)
  • SSM Health Medical Group (Salem, IL) - getcare.ssmhealth.com: 4.8 out of 5 (161 ratings) (161)
  • Mary Piper, APRN-CNP (Salem, IL) - getcare.ssmhealth.com: 4.9 out of 5 (35 reviews shown) (35)
  • Mahvish Zahoor, MD (Salem, IL) - getcare.ssmhealth.com: 4.8 out of 5 (not specified in snippet)
  • SSM Health Medical Group (aggregate) - Ratings.MD: not specified in snippet (983 Ratings; 35 Comments)

Patients praise

  • Providers are described as compassionate, attentive, and experienced
  • Patients mention clinicians listen to concerns and explain options clearly
  • Many reviewers express trust/confidence in treatment plans and clinical knowledge

Common complaints

  • Some administrative or communication experiences are described as mixed/negative
  • Reports of rude/condescending receptionists
  • Mentions of long delays in responses/waiting time that frustrate patients
  • Some patients note concerns about trust due to conflicting recommendations

"“Patients overwhelmingly praise SSM Health Medical Group for compassionate, attentive, and experienced care.”"

— ratings.md profile for “SSM Health Medical Group”

"“Many users appreciate the friendly and accommodating staff… However, experiences can vary, particularly regarding communication and administrative processes.”"

— wheree.com page for “SSM HEALTH MEDICAL GROUP” (updated June 2026)

"“Waiting time: There are mentions of significant delays in response times from medical staff…”"

— wheree.com page for “SSM HEALTH MEDICAL GROUP” (updated June 2026)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of . Own this clinic? Claim or correct this listing.

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