VelocityCare

Emergency Medicine • Salem, VA

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About

VelocityCare - Salem is an urgent care clinic in Salem, VA that bridges the gap between primary care and emergency services for non-life-threatening issues. Located at 1935 W Main St, it offers emergency medicine, urgent care, occupational health, sport and camp physicals, blood work, imaging, and immunizations, with extended hours and walk-in appointments available.

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Clinic Type

Emergency Medicine

Address

1935 W Main St, Salem, VA 24153

Phone

540-375-8190

Email

billingservice@carilionclinic.org

Opening Hours

Now offering extended hours! VelocityCare Salem opens at 7 a.m. Mon. – Wed. for walk-in appointments; regular hours 8 a.m.–8 p.m. for Save a Spot and walk-in appointments

Website

https://www.carilionclinic.org/locations/velocitycare-salem

Emergency Care

VelocityCare - Urgent Care by Carilion (Emergency Medicine/Urgent Care)

Services Offered

Emergency Medicine
Urgent Care
Occupational Health
Sport and camp physicals

Team

VelocityCare - Salem — Location

Insurance & Payment

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Carilion Clinic contracts with most major health insurance carriers; list updated periodically

Languages Spoken

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FAQs

What makes VelocityCare different than emergency care?

VelocityCare bridges the gap between your primary care doctor and the hospital emergency room. When an appointment with your regular physician isn't possible, but you need immediate attention for a non-life threatening issue, VelocityCare is your best bet.

Social Media

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Photos

What Patients Say

Overall sentiment across review platforms: mixed

Birdeye: 4.3 out of 5 stars (554 reviews)
Yelp: Low rating (e.g., 1 out of 5 stars) (3 reviews (on Yelp))

Patients praise

Accessibility of urgent care services
Convenience of booking via online check-in options

Common complaints

Perceived rudeness and lack of empathy from staff
Long wait times
Unprofessional behavior from medical providers
Dissatisfaction with diagnostic outcomes or care quality

"Unprofessional, uncaring, inconsiderate. This place is a disgrace to Salem. Christina at the front desk was rude and unkind in her treatment toward me."

— Yelp user review (D S.)

"The PA who saw us was rude and unprofessional to say the least. After a two and a half hour wait time we were finally seen. The visit ended with a "not sure what is wrong"."

— Yelp user review (Charles R.)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026. Own this clinic? Claim or correct this listing.