Health Services | VA Salem Health Care

Emergency Medicine • Salem, VA

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About

VA Salem Health Care System in Salem, Virginia provides emergency medicine services through a 24-hour emergency department that treats serious, life-threatening health emergencies such as severe chest pain, seizures, heavy uncontrollable bleeding, and moderate to severe burns. The facility is part of a larger VA health care system serving veterans in southwestern Virginia.

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Clinic Type

Emergency Medicine

Address

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Phone

988

Email

melissa.miles2@va.gov

Opening Hours

Emergency department open 24 hours a day, 7 days a week; urgent care available for non-emergent needs

Website

https://www.va.gov/salem-health-care/health-services/

Emergency Care

Emergency care available; in an emergency call 911 or go to nearest VA or non-VA emergency department; Salem VA Health Care System emergency department available 24/7

Services Offered

Emergency medicine

Insurance & Payment

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Languages Spoken

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FAQs

What should I do in an emergency?

In an emergency, call 911 or go to the nearest VA or non-VA emergency department. We provide immediate treatment for serious, life-threatening health emergencies.

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Photos

What Patients Say

Overall sentiment across review platforms: mixed

MedicalRecords.com and Rehab.com: 4.2/5 stars (~133-267 reviews (varies by platform))
CMS/Medicare.gov data aggregates: 5/5 stars (397 patients surveyed (CMS/HCAHPS data))

Patients praise

High overall CMS star rating (5 out of 5 stars) reported in certain datasets
Positive feedback regarding specific staff members, nurses, and volunteers who are described as caring and professional
Cleanliness of the facility is frequently noted as a strength
Effective communication between nurses/doctors and patients in many reported cases
A significant percentage of patients indicate they would recommend the facility

Common complaints

Difficulties with administrative tasks such as scheduling appointments, contacting specific departments (e.g., orthopedics), and coordinating care
Reports of unresponsive or dismissive staff and concerns regarding communication quality
Issues with delays in prosthetic orders and medical equipment delivery
Challenges related to patient advocate and complaint resolution processes
Instances of frustration with non-VA care billing and coordination

"All caring, patient, and personal to each patient. Front desk is always responsive to phone calls, and I never waited longer than 10 minutes for my appointment. Great place for us veterans"

— Rehab.com user review

"Its impossible to contact the orthopedic clinic and since they are the only ones who can change an appointment with them. You might get put down as a no show even though you called them several times in advance."

— MedicalRecords.com user review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026. Own this clinic? Claim or correct this listing.