Urgent Care & Emergency

Patients praise

• Private medical clinics offer prompt, English-speaking care for non-emergencies
• Many private services provide same-day or near-immediate appointments for tourists and expats
• Staff at private facilities are often described as professional, kind, and helpful
• Private services often assist with insurance documentation and reimbursement processes
• Easier access to care for non-emergency issues compared to public hospital systems

Common complaints

• Extremely long wait times in public hospital emergency rooms (Pronto Soccorso)
• Lack of communication, information, and updates for patients and families
• Perceived lack of compassion or humanity from some staff members
• Overcrowded and poorly managed facilities leading to chaos and hygiene concerns
• Inadequate pain management or delays in administering necessary medication
• Shortage of staff compared to the volume of patients