Costello Eye Physicians & Surgeons

Optometry • Rome, NY

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About

Costello Eye Physicians & Surgeons Rome Office is an ophthalmology practice located at 255 Avery Lane in Rome, NY. The practice provides cataract surgery, glaucoma treatment and surgery, eyelid surgery, refractive eye surgery, dry eye disease treatment, complete eye exams, and care for strabismus and amblyopia. The office is open Monday through Friday from 8:00am to 5:00pm.

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Clinic Type

Optometry

Address

255 Avery Lane Rome, NY 13441

Phone

315-336-6633

Email

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Opening Hours

Monday – Friday: 8:00am–5:00pm

Website

https://costelloeye.com/locations/rome/

Services Offered

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Insurance & Payment

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Languages Spoken

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FAQs

What are the hours?

Monday – Friday: 8:00am–5:00pm

Photos

What Patients Say

Overall sentiment across review platforms: mixed

Harbin Clinic Orthopedics Rome (Rome, GA): 4.8 out of 5 (915 reviews)
Doctorsa Rome Spanish Steps: 4.9 (217 reviews)
Clinica Ars Medica (Rome): 4.2 (40 reviews)
Diagest Clinic (Rome): 9.3

Patients praise

Professional, friendly, and welcoming staff/clinicians
Good communication and patient support (including English support/assistance)
Convenient location and efficient/comfortable visit experiences

Common complaints

Long waiting times / delays and poor appointment throughput
Not enough doctor access/unclear process until after scans
Billing/insurance problems and perceived inadequate care (e.g., low-pain management or limited follow-up)
Poor communication with English-speaking patients and/or unhelpful staff attitude

"“This place is an absolute disgrace. I left a voicemail for them to call me back… When we arrived… Had to just walk out of my last apt”"

— Birdeye review snippet for Harbin Clinic Orthopedics Rome

"“They waited for at least 3-4 hours… Even though my partner and I made it on time… The count board barely changes. It’s a disgrace”"

— Clinic4All review snippet for Agostino Gemelli University Policlinic

"“Staffs and nurses are very welcoming and nice. I felt very safe and comfortable.”"

— Doctorsa Rome Spanish Steps patient review snippet

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026. Own this clinic? Claim or correct this listing.