Primary Care Physicians & Services

Primary Care • Rockford, IL

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About

Primary Care

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Not published — contact the clinic to confirm hours.

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Overall sentiment across review platforms: mixed

Healthgrades (Dr. Aaron Coates): 4.9 out of 5 (81 reviews (72 written))
Vitals (Dr. Robin F. Borchardt): 4.8 out of 5 (77 ratings (66 written))
Healthgrades (Dr. Theodore Schock): 3.8 out of 5 (31 reviews (9 written))
Birdeye (Philip Carlson-Dexter): 4.9 out of 5 (38 reviews)
Ratings.MD (Michael Lindstrom): 4.9 out of 5 (152 verified ratings (52 comments))
Vitals (Dr. John J. Schoenwald): 4.8 out of 5 (21 ratings (5 written))

Patients praise

Doctors are described as attentive, thorough, kind, and good at listening/explaining (patient satisfaction).

Common complaints

Administrative/service issues such as appointment management delays, referral/communication problems, and medication refill follow-up failures; occasional staffing/office-manager complaints.

"“He took time to inquire about any health concerns or issues that I had. I would definitely recommend him.”"

— Healthgrades review for Dr. Aaron Coates

"“He thoroughly addressed all aspects of need in a timely fashion… I would recommend him.”"

— Vitals review for Dr. Robin F. Borchardt

"“This must be one of the worst office managers for a doctor I have ever seen.”"

— Healthgrades review for Dr. Theodore Schock

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026. Own this clinic? Claim or correct this listing.