Express Care Clinic
Urgent Care • Rochester, NH • Since 1906
About
The Wentworth-Douglass Hospital (WDH) is a nonprofit medical center based in Dover, New Hampshire, part of the Mass General Brigham network. The organization operates a broad regional presence, including services in the U.S. and mentions of international presence (India, United Kingdom) in highlights, though WDH itself is headquartered in Dover. An Express Care option is available at WDH in Dover and Lee, marketed as fast, convenient care close to home, supported by the Mass General Brigham network. The hospital has a long history (founded in 1906) and serves as a multi-site health system with outpatient Express Care as a key offering for rapid, non-emergency visits.
Clinic Type
Urgent Care (multi-location group)
Address
Wentworth-Douglass Hospital Express Care (location not specified on excerpt)
Phone
603-868-8507
theworksmembership@wdhospital.org
Opening Hours
Express Care center hours vary; noted that closing hours may vary depending on clinical capacity and wait times
Telehealth
24/7 Virtual Care available for ages 3+
Emergency Care
Emergency Department guidance provided; 911 advised for life-threatening conditions
Services Offered
Technology & Equipment
Team
Insurance & Payment
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Billing: Express Care patients will receive two bills – one from Wentworth-Douglass Hospital and one from Seacoast Emergency Physicians; coverage varies by plan; may have deductibles, coinsurance, or co-pays
Languages Spoken
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Pricing
FAQs
How is urgent care different from ER or prompt care?
Urgent Care: for non-life-threatening conditions with on-site lab/X-ray; usually longer hours; often cheaper than ER.
What is Prompt Care then?
For more minor issues; appointments required.
Walk-In Urgent Care
No appointment is necessary. Closing hours may vary depending on clinical capacity and wait times.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Yelp (Lee location): 4.1/5 stars (41 reviews)
Patients praise
- Professional and kind medical staff (doctors/nurses)
- Efficient service and short wait times
- Convenient and clean facility
- Comprehensive and thorough care
Common complaints
- Billing transparency and double-billing concerns
- Confusion regarding copayments for facility versus physician services
- Frustrating experiences with the billing department and refund processes
"BILLING NIGHTMARE... the doctor we saw was fantastic and I am really grateful for him, the billing however will make us never come back."
— LocalityBiz review"I was taken care of quickly and respectfully as well as the follow up wound care appointment today!"
— Yelp review (Lee)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
Information sourced from the clinic's website as of . Own this clinic? Claim or correct this listing.
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