University of Rochester Medicine Plastic Surgery

Patients praise

• high patient satisfaction with surgical results, particularly for breast procedures
• praise for professional, knowledgeable, and caring bedside manner of specific surgeons
• reports of welcoming, friendly, and efficient office staff and supportive environments
• positive experiences with insurance handling and clear pre-surgical communication

Common complaints

• dissatisfaction with cosmetic outcomes, including concerns about scarring and symmetry
• reports of poor bedside manner, including feeling dismissed by the physician when raising concerns
• difficult, rude, or unprofessional office staff experiences
• allegations of post-surgical pain or complications without adequate follow-up or responsibility taken by the doctor