Carilion Clinic

Family Medicine • Roanoke, VA

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About

Carilion Clinic's Primary Care in Roanoke, VA offers family and internal medicine services including annual exams, vaccines, preventive screenings, sick visits, and management of long-term health issues. The clinic provides whole-person care for physical and mental health across all life stages, with telemedicine and MyChart patient portal access available.

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Clinic Type

Family Medicine

Address

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Phone

1-540-510-6400

Email

tvling@carilionclinic.org

Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://www.carilionclinic.org/specialties/primary-care

Telehealth

Available (telemedicine visits)

Services Offered

primary care
annual exams
vaccines
preventive screenings
sick visits
management of long-term health issues
family medicine
internal medicine
telemedicine
MyChart patient portal

Technology & Equipment

telemedicine
MyChart patient portal

Insurance & Payment

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Languages Spoken

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FAQs

What is primary care at Carilion Clinic?

Primary care involves getting to know you and your health over time, with services including annual exams, vaccines, preventive screenings, sick visits, and managing long-term health issues.

Commitments

Care focused on adult patients with a team-based approach
Coordination with other doctors across Carilion
Personalized care over time

Social Media

Twitter Youtube Facebook Instagram

Photos

What Patients Say

Overall sentiment across review platforms: mixed

LocateHub (Restoration Direct Primary Care): 5.0 (118)
Healthgrades (Dr. Matthew Kelly): 4.2 (5)
Wheree (Restoration Direct Primary Care): 9.1 / 10 (Not explicitly stated)

Patients praise

Attentive and compassionate care from specific physicians and staff members
Effective and thorough health management when seen by a provider
Clean, welcoming, and professional office environments in some practices
Personalized patient experience and strong patient-provider relationships in certain settings

Common complaints

Difficulty reaching staff or scheduling appointments by phone
Long wait times for appointments and at the office
Concerns regarding administrative errors, such as incorrect referrals or billing issues
Some reports of perceived dismissiveness or lack of bedside manner from certain providers
Challenges with patient communication portals

"Once you see a provider they are very nice. But getting anything done is impossible."

— LocalityBiz (Roanoke Family Medicine)

"Dr Culkin takes time to listen to me and my questions. I don’t feel rushed through appt. I’m not left to sit for minutes in lobby or exam room."

— Loc8NearMe (Physician Associates of Virginia)

"He is direct and to the point—something I greatly respect—while always remaining polite and compassionate. His genuine care for his patients is evident in every visit."

— Healthgrades (Dr. Matthew Kelly)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026. Own this clinic? Claim or correct this listing.