Family Eye Care & Mavor Optical

Eye Care • Presque Isle, ME

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About

Family Eye Care & Mavor Optical operates two locations in Presque Isle and Caribou, Maine, offering comprehensive eye examinations, refractions for glasses and contact lenses, emergency and urgent eye care services, and diagnosis and treatment of various eye conditions. The practice has served the community for over 100 years since 1920 and includes an optical shop with eyewear selections.

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Clinic Type

Eye Care (multi-location group)

Address

37 Herschel Street Caribou, Maine 04736; 491 Main Street Presque Isle, Maine 04769

Phone

(207) 496-5111

Email

drhebert@drcraigsmall.com

Opening Hours

Not published — contact the clinic to confirm hours.

Website

http://www.drcraigsmall.com/

Emergency Care

Emergency and urgent eye care services

Services Offered

Optical Shop
Eye Care Services
Refractions for glasses & contact lenses
Emergency and urgent eye care services
Diagnosis and treatment of various eye conditions and diseases
Comprehensive ocular health examinations
Eye Exams
Contact Lenses

Team

Family Eye Care & Mavor Optical — Practice

Insurance & Payment

—

Languages Spoken

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FAQs

What services are provided?

Refractions for glasses & contact lenses; Emergency and urgent eye care services; Diagnosis and treatment of various eye conditions and diseases; Comprehensive ocular health examinations.

How long has the practice been serving the community?

Celebrating over 100 years and four generations of optometrists dedicated to serving our community since 1920.

Where are the clinics located?

Caribou, ME at 37 Herschel Street; Presque Isle, ME at 491 Main Street.

How can I contact the offices?

Call Caribou: 207-496-5111; Call Presque Isle: 207-764-5111.

What Patients Say

Overall sentiment across review platforms: mixed

Birdeye: 4.4/5 stars (11 reviews)

Patients praise

Friendly staff and doctor mentioned in some experiences
Comfortable atmosphere during certain visits
Efficient service for some patients, including quick selection and understanding of eye issues

Common complaints

Perceived rudeness and lack of accommodation from staff
Feeling rushed during appointments
Unprofessional behavior during examinations (e.g., eating)
Dissatisfaction with the time taken to receive glasses

"Super UN-accommodating and pretty rude. Ive give no stars if that were an option."

— Birdeye patient review

"The staff and Doctor were so friendly, and made me feel very comfortable. I was able to meet with the Doctor and select my glasses in about an hour, and walked out feeling like I had a much better understanding of what I have been experiencing."

— Birdeye patient review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026. Own this clinic? Claim or correct this listing.